Louis G.
I started to use my 256 to load over…
I started to use my 256 to load over 40000 photos/videos after two and half days it finished but said I need another drive to finish the files still in my computer to finish the job. After many attempts to follow there instructions I finally called customer service and spoke to Matthew whos ideas failed even more. My second attempt of using two drives at the same time failed, so back to customer service and Jet who placed an order for this defective 256 stick. In the mean time Kori sent a message and suggested that I turn off my sleeper which had been off during all attempts to load files from my computer failed again Im currently trying to load the files again on one of the 128 sticks I have and after two and half days the process has only been able to load 47gb of 125gb available that is the slowest device ever. For the record I have downloaded all my files from my computer on to a 2TB external stick several days ago in just five hours....come on man whatst wrong with photostick The main reason I purchased these devices is because they are marketed as being able to load images in less than twenty minutes, and its ability to be used to share all my memories on my cell phone for all my friends to see when we are talking old memories. Im afraid that the 512 when I get it will take months maybe many months to backup my files.....
Response from ThePhotoStickAug 10, 2023
Hi Louis Thank you for reaching out to us today. Please click the website link below to be connected to our Customer and Technical Support Center. One of our agents will be happy to assist you. Note: Please have your order number ready. Thank you Rachel ThePhotoStick Review Team ThePhotoStick Support Center: https://www.thephotostick.com/pages/support-center