RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys Reviews | Read Customer Reviews of thenorcoldguy.com

RV Fridge Guys reviews

757 approved reviews, newest moderated first

Don D.
Aug 12, 2019
Quality parts good delivery time
Quality parts good delivery time
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Barbara R.
Aug 10, 2019
all good
They sent me an email to let me know the item had to be ordered special and eould take a little longer. I appreciated that.
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Sorry I ordered from the Norcold G.
Aug 9, 2019
Very unfortunate and negative buying…
Very unfortunate and negative buying experience. The part shipped almost two weeks ago and is still a no show. I have reached out to the company twice to ask about its status and have received no replies. I have been pestered twice via email for a review though, so here it is. I have asked for a refund since I have no product. No response. I'll be reaching out to my credit card company next to see about getting my money back. I do not recommend buying from the Norcold guy. UPDATE: Received my refund. Thank you! I have no doubt that this failure was 100% on USPS and not on the Norcold guy. However, I reached out twice by email and received no reply until I posted this negative review. I understand that you cannot control what happens to your product once it enters the postal system but you need to be more responsive to customer concerns. You also should have provided me with the tracking information so I could have been informed of the delivery status and reached out to USPS to determine what went wrong. I was never given any tracking information. Again, I am grateful for the refund, it was handled quickly in appropriately.
Response from RV Fridge GuysAug 9, 2019
Just tracked your package, it got returned to us two days ago. Very sorry about that! There are no notes as to why. I will be putting through a full refund on your order.
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R H.
Aug 8, 2019
Have to agree with the rash of most…
Have to agree with the rash of most recent reviews This guy ranks a zero on customer service. took 4 WEEKS to finally get my parts in hand from in stock items AND I paid a $30 premium for three day shipping only to have my parcel dropped in a week long USPS delivery for $10.50. Nothing was done for three weeks until I started a PayPal dispute and then the item was finally shipped. This guy is total zero on communication and never once responded to an email or phone message. I know he reads these as he does respond. So Norcold dude if you want to do the right thing refund me the $20 you ripped me for on order #1020557. RH
Response from RV Fridge GuysAug 9, 2019
Ralph, this was a Canadian order. Shipping across the border does cost money, we do not make money off of freight. You did NOT pay for a 3rd shipment since that's not even possible on our storefront. We don't allow for the simple fact that these orders must go through customs and there is no way of knowing how long that will take. The $10.50 charge you see was the Canada post charge. What you're not seeing is the other 2 shipments to get your order to you. I do see your dispute, however, and so there is an open claim we are fighting with you. Why, we're not entirely sure since you have the parts. That all said, the lead time to get a special order part to you is 3 weeks. It's a part that has to be ordered from the Manufacturer to us and then forwarded on. I'm sorry you feel ripped off but that's just the cost... There was not money to be made on freight and so there is no refund to give. I'm really sorry if that comes off harsh, it's the truth of how this works. Close the dispute or return the parts please.
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Brenda Kent L.
Aug 8, 2019
Very disappointing/unacceptable…
Very disappointing/unacceptable customer service. Would rate zero stars If I was able. Placed on order for a refrigerator door tray on 7/28/19 and got an email confirmation that the part was shipped. No tracking # provided. Sent a follow-up email and voicemail on 8/6 asking for tracking # / shipment status and still have not received any reply / response. Will continue to send emails and call them until I get my part. I should not have to do this for a $20 part. Buyer beware
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Phillip
Aug 6, 2019
The norcold guy got me there right…
The norcold guy got me there right parts and made sure I received them.
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Kelley W.
Aug 5, 2019
The door was exactly what we ordered
The door was exactly what we ordered. But the reinforced hinge does not line up correctly with notch in door. Will have to modify to make it work
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Robin B.
Aug 5, 2019
Horrible experience
Horrible experience , worst money I have ever spent. Zero tech support that I paid fore. Called I called 4 times with no response. Had to go elsewhere for the service I needed. Have a ongoing claim with PayPal to get my money back. You are better off flushing your money down the toilet Rob
Response from RV Fridge GuysAug 9, 2019
Robin, this Brian, the tech that was going to be dealing with you. I called twice but your voicemail wasn't set up. I should have also sent an Email but we aren't disputing the charge. It's our policy to refund all tech supports if the issue hasn't been found. We cannot put through a refund when there is a dispute, the money has already left our account. We have to let PayPal sort out the claim.
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