That Tina W.
So furious, what a rip off
So furious. I signed up as part of a last-ditch effort to get my overweight Sheltie to lose some weight (she has floating kneecaps and has trouble walking and standing). She's also allergic to everything except beef and pork, so I have to be careful what I give her. They force you into a subscription, give you a discount off your first and second box...what they don't tell you is that it's over 100 bucks a box - and a box only has 11 or 12 packs of food! Holy crow, I thought I was getting a months worth of food in a box. WRONG - she's also allergic to everything as stated, so I can't just give her extra food. When I talked to customer support via chat, they tried to sell me on their toppers! ARE YOU FOR REAL? You're trying to upsell me when I'm pissed off about not receiving enough food to feed my dog for a month at a high cost? You are better off just cooking for your dog yourself and supplementing with dog vitamins you can get on Amazon (which is what I plan on doing after I cancel my subscription).
Response from The Farmer's DogAug 6, 2025
Thank you for reaching out and sharing your experience, Tina. I sincerely apologize for any confusion regarding our subscription plan. We offer discounted trials to allow customers to try our food and help their pup transition before receiving a larger, full order. That said, we always strive to provide the best customer care, and sincerely apologize that your experience fell short of expectations. I'm truly glad that one of our specialists was able to reach out to you directly! Please know that we are always here to make sure you and your pups feel fully supported. If you have any other questions or concerns, please don't hesitate to reach out to [email protected] — always here for you.



