SydV
Impressed
To start, I had questions. A lot of questions. They probably dreaded seeing my emails. I apologized for being annoying. The next business day, I received a phone call from Farmer's Dog ensuring me I was not obnoxious. They took the time to call and were patient with me. It is super easy to reach the company. They do email, phone, AND text. They answer promptly and take your questions and concerns seriously. We previously fed our girl high quality kibble, but after reviewing the benefits, decided to start feeding fresh frozen. A few months later, with time on my hands, we switched to the do-it-yourself plan (balanced nutrition packets and recipes). Our girl loves the food. We love the changes in her energy (she is still in the running for the title of world's laziest Aussie). At the start of Farmer's Dog, she was at 50lbs. We could not get weight off of her with kibble (without jeopardizing her nutritional health). They calculated her caloric needs to help her lose weight. When she hit 44lbs, they recalculated to help maintain it and she has. Yes, Farmer's Dog is pricier than kibble. Still, it is less than we could feed ourselves for. Overall, we highly recommend Farmer's Dog. They have great quality and amazing customer service. The website is super easy to use as well.
Response from The Farmer's DogJun 16, 2025
This is such a great reminder of why good support matters. We’re so glad you reached out with questions (that’s what the team’s there for!) and even happier to hear how well your dog’s doing on the food. Appreciate you taking the time to write this out — it means a lot 😊



