TheDressOutlet.comReviews of thedressoutlet.com

Ordered my daughter's wedding dress. Was charged for the dress. Received a text that I had to provide confirmation of billing and shipping information because there was a hold. Promptly provided. Charge was fully processed on my card at that point. Then two days later I receive a message that the dress i ordered and paid for isn't in stock. I was offered two replacement options: one purple, one green. Or, I could get store credit. While I understand the return policy, this wasn't a return. I was charged for something that doesn't exist. That smacks of bait and switch scam. After multiple calls and promises of refund, there has been refund of the $1500 charge. I absolutely cannot recommend this company to anyone.

The company advertises "easy returns" which I have noticed now in reviews has been misleading for a lot of people as it was for me. First off I tried to cancel my order well before it shipped as I became aware through reviews of quality control issues with these dresses and was doubtful they would actually fit me, the company lied to me multiple times saying I couldn't cancel because it had shipped already but were unable to provide proof of shipment for many days. Once they did provide proof of shipment UPS hadn't even received the package, so it was all a lie from the beginning. After that they changed their story and said they couldn't cancel unless I had asked an hour after the order which is different than claiming shipment was the reason they couldn't cancel. The clear reason they didn't want me to cancel is that upon receiving the items you cannot return them without paying a restocking fee and accepting only store credit. Since they advertise "easy returns" I ordered from them thinking they were no risk, that if they didn't fit or the quality wasn't good then I was covered, that is not the case. The offer of store credit is basically useless to me as their quality issues are the reason I don't want the items and those aren't fixed by ordering another round of poor quality items. Moral of the story is don't be fooled by the false advertising claims of easy returns, it's a lie they don't want it to be easy. They want to make you miserable and ensure you have no recourse in getting your money back.

Very helpful customer service, beautiful dresses, and excellent quality.

Do not buy from the Dress Outlet!

I ordered a dress, which came on time. The seams on the dress were not straight, it was not sewn correctly and the front panel of the dress was not sitting right (skewed). So I emailed them, and they replied and agreed that I could return the dress. Then they ghosted me! It has been a month now, and I've tried following up with emails, to no avail. The person was called 'Judy' and they never replied advising how I can proceed with the return. This is horrible customer service, and this will ruin an event for me as I will need to buy a new dress once I had returned this one... however it doesn't look as though they will let me return it, even after they agreed that the dress is faulty and that I can indeed return it! Just answer my email it's not hard! After years of buying dresses from here with no issues, I will never again.

i could not recommend this website enough. prom is a time where you are suppose to spend hundreds of pounds on a dress. but no! the dress outlet made me save hundreds of pounds and still was able to experience the best and most beautiful, unique dress. thank you so much.

Good tracking of item delivery. Packaged well and arrived swiftly. Dress is lovely and as described from site. I’m satisfied with the good service and experience !

Exceptional Customer Service! Although I wasn’t able to keep my order in the end due to timing, I had a truly wonderful experience with The Dress Outlet’s customer service. Judy went above and beyond to help me find the right size, responded quickly and kindly to every message, and made the entire process feel personal and supportive. The dress I chose was absolutely beautiful, and even though it didn’t work out for my graduation, I would absolutely shop here again in the future. Their professionalism, transparency, and care really stood out — highly recommend!