TheDressOutlet.comReviews of thedressoutlet.com

I had a great experience overall with the Dress Outlet! I ordered a gorgeous gown for my work Holiday Party and had no issues. Upon receiving the dress, it was a bit big, so I had to send it back for a new size. The return process was very smooth and the customer service is top notch! I received my new dress in plenty of time for the party and it looked great! I will say the dress I ordered was COVERED in glitter and got everywhere, but it made a fun talking point at the party! Lol Just make sure you read all of the descriptions and reviews. As far as the company as a whole - very impressed! Thanks again! :)

This is mostly an online company, but they do offer very limited appointments for in person try-ons at their office in the downtown LA fashion District. I picked out a couple of dresses that I wanted to try and made an appointment. It’s a little hard to find them because they’re inside a somewhat grubby office building on Maple Street but I did find it and went up to the 12th floor and when I got there, the staff was really really nice. I was not in a store. I was in an office with a warehouse next-door. They took me over and pulled a couple of the dresses that interest me and made me a makeshift dressing room to try them on. They were very kind and helpful and the third dress I tried on was definitely the winner. They all told me I should buy it even though it was on sale and the cheapest one probably in the whole place. It’s beautiful and elegant and looks expensive. All the dresses I saw in the giant place were also beautiful and looked expensive. But they’re not. Carol was helping me with zippers and so forth and she was great actually everyone in the office was really nice. I would definitely buy from them again, especially considering how affordable they are for quality dresses. And they had a good selection of plus sizes also which can be hard to find.

The dress was very nice and fit perfectly. It looked exactly like the picture and was not cheap looking.

Customer service is very prompt and helpful, choice of dresses is huge, pricing is ok.

Excellent company to deal with! Great products and customer service. Will definitely keep buying from this wonderful company.

Received my dress but unfortunately very small make so contacted them to arrange exchange only to be told there is no exchange or refund for international buyers Beware any international buyers as the rules don’t apply to us even the website says easy refunds

UPDATE ON THIS REVIEW As of today August 19, 2025 I received replacement dresses today for the previous order that was wrong and damaged. They worked hard after my review to make things better and the new dresses arrived undamaged and in the correct size. They came quickly and the company made sure the replacements were correct and went through customs without any further cost to me. I amend my previous review as they worked very hard to make sure they fixed the problem and sent them to me quickly so I could still have them before my event. I thank the dress outlet for handling this and rectifying this situation. The dresses are beautiful and we'll made and I am very happy with them and the customer service I received to make this situation better. All things considered the quality of the dresses is worth the money and in the end they made everything right and better, one can't as for more than that. I would recommend the dresses based on the quality of them and have to say the customer service improved and they did a wonderful job of making everything right! I wrote a review earlier about receiving a damage dress and a dress that was sizes to big. That was 2 weeks ago and still haven't heard back from this company with a resolution. In total I paid 500$ pus 177$ in duty and new tariff charges. You'd think this company would want to fix this problem ASAP, but no. As it is going I'm stuck with two dresses that are completely useless and now with no time for them to come before the date I need them. This is the worst customer service ever. I would never recommend buying from here it is an absolute disgrace to all retail companies with no regard or concern for their customers at all

BEWARE OF THE COMPANY I purchased a prom dress from The Dress Outlet based on their website photos and customer reviews, all of which showed a closed-back design. There was no mention of removable ties or an open-back option at the time of purchase, and the zipper placement in the listing photos was completely different from the dress I received. After delivery, the company sent me new photos that had not been on the listing when I ordered, showing an open cross-back style. This means the product was misrepresented at the time of sale. Because I am an international buyer, they refused any return or refund, citing a “final sale” policy — even though the product I received did not match what was advertised. I had to purchase a second dress elsewhere for my daughter’s prom, incurring additional costs. The original dress remains unworn in its packaging. This experience was disappointing and costly, and I want to warn other customers — especially international ones — to be cautious and take screenshots of listings before ordering.