TheDressOutlet.comReviews of thedressoutlet.com

DON'T ORDER FROM THIS COMPANY!!!! I bought 3 dresses for my daughter's wedding, thinking I would like at least one of them but they did not arrive in time for the wedding! I had to find a different dress to wear. When I contacted customer service, they blamed the delay on UPS and said I only had 5 days to return. 5 DAYS!!!! I was even willing to pay the 20% restocking fee but they would not do a return at all. In all my emails back and forth, they did not mention the return policy. Very disappointed in this company. I will never buy from them again! I just wish I would have read the reviews before I placed my order.

Quite impressed with the customer service. I ordered a dress for so a wedding and received a different one. Reached out by email of course a little skeptical but was contacted immediately by Tricia. She immediately sent me a return label, confirmed the actual dress I ordered was in stock and upon my return of then incorrect item, had received my dress in couple of days!!! She stayed in touch a lot and offered great help all the way through the process to make sure my order was complete. Thumbs up to her and the Dress Outlet !!! Definitely will order again when needed

Trying to return a Suit, emailed a requested for a return with order number, they respond to me several times with a different order number, so this went back und forward for several Days, I think they don’t want you’re Return, I am so frosted tried calling them no result, will never buy from them again 😡😡😡😡😡

I needed a dress, so I start looking on the internet and I find one on their website. I really liked it, it was the last one, a great deal. I buy it and I start waiting, dreaming about my wedding dress. It took me months to find one that I really liked. The day finally comes. I open the box and... It's the wrong dress! Turns out, they got messed up and the one listed doesn't actually exist. The customer service first lied to cover it up, then admitted it and said "Unfortunately, this style is no longer available. Please let us know how we can help." Mistakes happen, but I consider this a bad experience. I won't use this website ever again.

DO NOT BUY HERE!!!!!!! They have horrible customer service . I bought a dress and found out there is a 20 percent restocking fee and a 10 percent cancellation fee. They wont even work with u . Worst company and website ive seen and ever delt with . Very rude !!!!!!! I dont even want to give them a1 star

Make sure you read the "easy returns" not so easy. They charge 20% restocking fee and you have to pay shipping for returns. My daughter's prom was cancelled so i needed to send the dress back. Even during these covid19 times they wouldn't even work with me on 10% nothing! I will never shop there again and will tell all my friends not to shop there. Bad customer service!

I have ordered 2 dresses from this web site. Prices are reasonable. Both needed some alterations compare to the size chart hence the 4* review. Delivery was as expected. Both dresses as described. If I will need an occasion/evening dress again,this is the only site I would order from. Did not have to pay any duty which is a bonus.

I ordered a dress 05/02/2019, paid good money for a great looking dress from The Dress Outlet (who claim next day shipping btw.) After not receiving any "shipped" notifications and downloading their recommended "Arrive" app to my phone, I contacted them via their website. Today, 5/7 after having to contact them myself, I was told that they do not have the dress in stock and to choose another......... I searched for days to find the perfect dress and now I have to start all over!! Their only saving grace was quick responses and $10 off the replacement dress. I'm going to promgirl.