TheDressOutlet.comReviews of thedressoutlet.com

I ordered a dress but after looking at the return policy i decided to cancel my order. I then email asking to cancel and they take so long to get back. Finally, they said my order has been refunded but it’s been 2 days and I haven’t been refunded??

They charged a restocking fee and also paid for the label. I emailed them right after my order for a different size and they said item had shipped but in reality the item shipped 2 days after. I will never buy from them again. The return fee and shipping fee make the shopping experience terrible.

Update: In June, I returned the incorrect-sized pants received with the return label. It's been well over 30 days and I have to receive the replacement pants (correct size) or a store credit. 25 July 2023 ----------------------------------------------- I paid for a pantsuit and received pants that were 4 sizes different. All I want are the correct size pants or a store credit for the pants, it's that simple. The back and forth with customer service has been exhausting with me providing them the correct customer service protocols though my teaching is now over. Yes like others, I've ordered two dresses that weren't correctly sized and had to keep them because once received they alert you that it's a "final sale". I've learned now what to order to assure outfits were fit. And in the case above, I'm not even asking for a credit card refund as I am loyal customer and at least deserve store credit for the incorrect sized pants being sent.

I am extremely disappointed in your return policy. I recently purchased two gowns and kept the R&M Richards dress and returned the Dylan and David dress. Your policy has cost me 20% of the dress payment and I also had to lay out for return shipping of $24. I ordered 8 dresses online from various vendors. Not a single one penalized me in this way. You say it's because this is how you offer low prices? Not true - the same dress is less than $10 more on Amazon. If I'd purchased it there I would have saved the $30 of the $40 dollars I have laid out. I recently recommended you to some friends and have since texted them to not use your site.

All I can say is you better know your size when you order or you're straight out of luck! I ordered 4 dresses, got stuck with 3 that didn't fit properly since they give you 7 DAYS to return the dress!!! SEVEN. oh and you have to submit a return request to which nobody answers.. so then 7 days have passed and you're stuck with another dress. All in all the quality is good since they're name brands but spend that money at a store where you can actually TRY ON and return or exchange if necessary.

I ordered a dress 05/02/2019, paid good money for a great looking dress from The Dress Outlet (who claim next day shipping btw.) After not receiving any "shipped" notifications and downloading their recommended "Arrive" app to my phone, I contacted them via their website. Today, 5/7 after having to contact them myself, I was told that they do not have the dress in stock and to choose another......... I searched for days to find the perfect dress and now I have to start all over!! Their only saving grace was quick responses and $10 off the replacement dress. I'm going to promgirl.