TheDressOutlet.comReviews of thedressoutlet.com

Though the company touts "easy returns" they don't mention that you only have 5 days to initiate a return until you receive the product and happen to notice a small piece of paper at the bottom of your box with this stated on it. Make sure you decide quickly, because there is no help on their part to work with the client.

I ordered two dresses and was excited to see them. When I removed them from the box hundreds of sequins fell all over the floor ! I wouldn’t wear a dress with sequins falling all over the floor ! I called the customer support but could never actually speak to a representative. Such a disappointment.

Very bad experience with the company. I bought the dress, had to return. The quality of the dress is very poor. It is not possible to contact the company. They simply don't answer. No refunds. NEVER BUY FROM THE DRESS OUTLET!!!

We had a poor experience with this company. The dress we received was not sized properly, ill-made, and torn. My daughter is a lawyer and plus sized (size 16). Since this dress was sized so small, it brought this accomplished, smart, and beautiful women to tears. No one should have that experience. while the site says "easy returns' what they really mean is that it is easy to get store credit but not to get a refund. I'm now stuck with almost $150 in store credit at a store we are not comfortable making a purchase from. An awful experience all around.

I’m very worried about the purchase I made from the online store, The Dress Outlet. The dress I was looking for for my daughter’s wedding—the perfect color and the size were listed as available—prompted me to buy it with my debit card. I made the purchase on March 16th, and one week later I sent an email informing them that I was eagerly awaiting my beautiful dress and asking for an estimated delivery date. Soon after, they replied that the dress was out of stock. What do you mean?! I built up so many expectations only to buy something that didn’t even exist. I stated that I would like a full refund for my dress, and since then they have not responded—neither by email nor by phone. I feel wronged. This company shouldn’t even be operating. I have read comments that they are difficult to reach, with some customers reporting that they did not receive their orders and were not refunded. I am very concerned. I have already contacted the bank to cancel the transaction, and I am reporting it on several fraud websites. Thank you.

Bought a dress online, seemed to be taking ages to ship so I emailed- no response. Finally I called and found out the dress was out of stock and they hadn’t bothered to notify me

Super difficult and deceptive return processing. Super difficult website to maneuver. I had to contact BBB to get any action. No response to multiple different requests, questions, emails, etc. Took 20% from my return. Do not shop here unless it’s a perfect fit or style. Worst customer service experience I’ve ever had!

I tried to return a dress at the Dress Outlet but since I am from Canada I was told when I phoned the company I was not eligible for any return or exchange. No International Returns: There was no indication that Canada was considered "international" and no indication on my receipt that the sale would be indeed FINAL upon paying for dress online (even when my dress was an eligible item (David's) and had no other "sale" or "final sale" label upon payment). Shipping Cost: The shipping information currently on their website states that there will be NO shipping fees for costs $99 and up for international clients. I paid over $100 for my dress alone. When I brought this up, I was told that the website has not been "updated" for a while and that shipping is free only for international costs over $199. I was also charged the international shipping fee of $59.99 rather than the Canadian fee of $39.99 as well on top of the cost of my dress. Otherwise, dress came in good condition-very sparkly-similar to what you see on the website. I am 5' 3" so would have to get it hemmed quite a lot. When I tried to leave a review on their website I could not, so I am trying to leave a review on here for all.