TheDressOutlet.comThe Dress Outlet is your ultimate online destination for formal wear, offering a wide selection of stunning dresses for every special occasion. Whether you're searching for the perfect prom dress, a sophisticated mother of the bride gown, or something chic for a wedding, homecoming, or cocktail party, you'll find beautiful options to suit your style and budget. Our collection features a diverse range of sizes and silhouettes designed to flatter every body type. We proudly offer worldwide shipping and a hassle-free return policy to ensure a seamless shopping experience. With affordable prices and exceptional customer service, The Dress Outlet makes finding your perfect dress easy and enjoyable.
TheDressOutlet.com (thedressoutlet.com) has 240 customer reviews on Five Star Index, with an average rating of 3.2 out of 5.
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Costume & Wedding · San Carlos, California
Excellent
Costume & Wedding · San Jose, California
Excellent
Costume & Wedding · San Leandro, California
Excellent
Costume & Wedding · Los Angeles, California
Excellent
Showing 9 reviews with 4 stars · Clear filters
Maria K.
Good tracking of item delivery. Packaged well and arrived swiftly. Dress is lovely and as described from site. I’m satisfied with the good service and experience !
Response from TheDressOutlet.comJun 24, 2025
Thank you for your thoughtful review! We're glad to hear the dress arrived swiftly, matched your expectations, and that you were happy with the tracking and packaging. We truly appreciate your support and hope to serve you again soon!
LAURA M.
First time customer and even though my purchase didn’t work out they were nice enough to walk me through the return process and it was a breeze.
Lady in R.
I'm writing this review PRIOR to knowing if they will do what they said. I've been told that my issue would be resolved. If they do indeed follow through with what was agreed upon, then I can say it told some time, (2 days and three different staff members,) but they did refuse to let the ball be dropped. At this point, I am happy. Two or three weeks from now remains to be seen.
Una Ni G.
Ordered two dresses. Despatched efficiently. Delivered to Ireland but by some extraordinary inexplicable circumstances (perhaps customs related even though duty was paid) they were returned to sender. When I informed the vendor the matter was investigated and a FULL refund including shipping was issued. Sterling service.
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
Jennifer K.
First off, I was new to this site and they sent me a welcome discount which I did not attach to my order by accident. I sent an email and received a response in a short amount of time. I was assured the discount would be refunded and it was the next day. I received a shipment and was confused as I thought both items I ordered would be in the package but only one was. I opened chat on the website and asked about it and promptly received an answer from Britney that the other dress was on the way! I am very pleased with the dress that has arrived already. It is beautiful on my daughter! I hope that the one I ordered for myself is just as pretty and fits the same way as hers does! I will definitely keep thedressoutlet.com in my bookmarks for future purchases. I am a plus size person and so is my daughter and I am just so unbelievably happy that they have a large variety of plus size dresses to choose from. By the way, the dress I did order for my daughter runs a little big which was a good thing also because for plus size women they all seem to run small. So, I was pleasantly surprised that it had some room in it.
Response from TheDressOutlet.comNov 9, 2021
Thank you for your review! Happy to hear that you had this amazing experience and looking forward to welcoming you at The Dress Outlet again. Best, Judith from The Dress Outlet
S K.
I ordered a dress for my grandmother on this website that I had initially seen at Macy’s. I chose the flat rate Canada shipping and it came within seven days. Very happy with everything. I just wish they had more colors but overall great!
Response from TheDressOutlet.comAug 31, 2021
Hi S, thank you so much for your review! We are happy you had an overall experience. Some styles come in certain colors only but we have a big variety of colors overall. Our live chat would be happy to help anytime. Looking foward to seeing you on our site again. Enjoy your dress. Best, Judith from The Dress Outlet
J R.
I ordered several dresses from here. Arrived quickly. I knew there was a 20% restocking fee. It is very clearly stated. I returned my dresses that didn’t work and the refund was prompt. I found my MOB dress. I would shop here again.
Response from TheDressOutlet.comJul 16, 2021
Hi J, thank you so much for your review. We are happy to here you were happy with our service. The 20% restocking fee is necessary for us to be able to keep our prices low. Thanks and best, Judith from The Dress Outlet
Katherine F.
Quite impressed with the customer service. I ordered a dress for so a wedding and received a different one. Reached out by email of course a little skeptical but was contacted immediately by Tricia. She immediately sent me a return label, confirmed the actual dress I ordered was in stock and upon my return of then incorrect item, had received my dress in couple of days!!! She stayed in touch a lot and offered great help all the way through the process to make sure my order was complete. Thumbs up to her and the Dress Outlet !!! Definitely will order again when needed
Response from TheDressOutlet.comJan 26, 2021
Hi Katherine, Thank you so much for your review! We are glad to hear that you had a good experience. Looking forward to many more happy and joyful occasions to have you back at thedressoutlet.com Best, Judith from The Dress Outlet