TheDressOutlet.comReviews of thedressoutlet.com

UPDATE ON THIS REVIEW As of today August 19, 2025 I received replacement dresses today for the previous order that was wrong and damaged. They worked hard after my review to make things better and the new dresses arrived undamaged and in the correct size. They came quickly and the company made sure the replacements were correct and went through customs without any further cost to me. I amend my previous review as they worked very hard to make sure they fixed the problem and sent them to me quickly so I could still have them before my event. I thank the dress outlet for handling this and rectifying this situation. The dresses are beautiful and we'll made and I am very happy with them and the customer service I received to make this situation better. All things considered the quality of the dresses is worth the money and in the end they made everything right and better, one can't as for more than that. I would recommend the dresses based on the quality of them and have to say the customer service improved and they did a wonderful job of making everything right! I wrote a review earlier about receiving a damage dress and a dress that was sizes to big. That was 2 weeks ago and still haven't heard back from this company with a resolution. In total I paid 500$ pus 177$ in duty and new tariff charges. You'd think this company would want to fix this problem ASAP, but no. As it is going I'm stuck with two dresses that are completely useless and now with no time for them to come before the date I need them. This is the worst customer service ever. I would never recommend buying from here it is an absolute disgrace to all retail companies with no regard or concern for their customers at all

11, June 2025 Update by Diana M. - after back and forth emails, and providing The Dress Outlet documentation of the expenses I incurred including shipping to return the items to them, they refunded me about 2/3 of my total costs. Given their refund policy, including stocking costs and return shipping, I think this was a reasonable solution. I had returned the items purchased, which had been tried on but not worn, in their original packaging and provided a UPS tracking number for the return. However, I had no guarantee that I would receive any compensation so it was a risk to return the items. An alternative would have been trying to recoup some of my costs through reselling the items. The products were lovely, well-made, and well packaged but I would not choose to buy from The Dress Outlet again simply because there is no way to try on and return items, if necessary, without significant cost and hassle Original post: Quality products, well-packaged but sizing varies and their return policy is HORRIBLE so watch out if you want to buy more than one size of the same outfit to see which fits best. TERRIBLE customer service and short-time frame policy for returns or exchanges. Only buy here if you are POSITIVE that you will keep the product. Returns are costly. I'm out the garments I returned, the shipping cost to return them, AND the original cost. I lost over $200 trying to buy from this company with nothing to show for it. Never again!