Dan D.
Terrible Customer Service
Since Home Depot purchased The Company Store, I have seen the quality of customer service diminish. I purchased an blanket and they back ordered it. I called back weeks later after the item was in-stock, and they told me they "forgot" to ship the order. When I received it, it wasn't the quality I expected and returned it. Two weeks after receiving the returned item, I still have not received my refund. When I called to inquire about the refund, I was told I would have to wait ANOTHER week for the refund. The customer service agent was not helpful, nor friendly. I will never buy anything from this company again. I should have just gone to JC Penny's and save a lot of hassle.
Response from The Company StoreDec 5, 2025
Hi. Thank you for taking the time to share these concerns with us, and we are genuinely sorry for the challenges you experienced throughout your recent order, as this is not the level of service we aim to provide. We understand how frustrating it must have been to encounter a back-order delay, receive an item that did not meet your expectations, and then face additional delays and an unsatisfactory interaction when following up on your refund. We sincerely appreciate you bringing this to our attention, and we want to assure you that your feedback is taken very seriously. To better understand what occurred and to ensure we can address this properly, we will be reaching out to request additional information so that we can review the situation in full and assist you further.