G F W.
Ordered a mattress topper that looked nice online
Ordered a mattress topper and they shipped it in a box from China that arrived with so many rips and tears, I immediately called them to return it. They blamed UPS, that was a lie. I sent them pictures and had to use nearly a full roll of packing tape to then take it back to UPS. They then charged me $6.50 to return it! Never again will I order anything from this company. Avoid like the plague.
Response from The Company StoreMar 25, 2026
Hi. Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you experienced with your mattress topper order. We understand how upsetting it can be to receive an item in damaged packaging and to have difficulty with the return process. We are glad that after reaching out via email, we were able to provide additional clarification to assist you. Your feedback has been shared with our team to help improve both packaging and the return experience for our customers. We truly regret the inconvenience this caused and appreciate you taking the time to share your experience. If you need any additional assistance, please do not hesitate to contact us at 1-800-323-8000, or you may email us at [email protected]. Please note we recommend contacting us via phone for immediate assistance. Your satisfaction is important to us.