Chris
Email promotion code never arrives
Like every other insufferable site, you are immediately presented with a box to enter your email to get 20% off. So you enter that. Oh, now you also have to provide your phone number and then you have to approve promotional texts from the store. Except, guess what, you never get the email or text with a discount code and I verified it is not in my spam folder. I attempted their chat support but it's a dead link. All they want is your data, nothing more.
Response from The Company StoreMar 19, 2026
Hi. Thank you for your feedback. We are truly sorry to hear about your experience and understand how frustrating that must have been. We appreciate you taking the time to share this feedback, and we are very sorry that the discount code did not come through as expected and that the chat link was not working when you tried to reach out. In some cases, if the email address or phone number has already been registered in our system previously, a new 20% code will not be sent, and unfortunately our system does not currently notify customers when this happens, it simply does not generate another code. We completely understand how confusing that can feel, especially when you have taken the time to sign up again expecting to receive the offer. Your feedback is very important to us, and we will be sure to share it with our team as we continue working to improve the experience for everyone. Thank you again for bringing this to our attention and for giving us the opportunity to address your concerns, and we truly hope we can provide a much smoother experience next time.