Cal
Scammers!
This application is a truly a sad one. I cancelled my subscription 3 months ago. Day before yesterday they took money out of my account without any consent, and when I requested to be refunded, they responded stating that I opted for 3 months discount. I do not even understand how these are even allowed to operate scamming people like this. If I have cancelled my subscription, why would I opt for a 3 months discount? And they attached a screenshot from their system showing my email showing as proof, but the proof didn't even make sense. It's pretty much stated I opted for it, I could also create a screenshot stating I did not, and when I stated that I have no such email confirming I opted for it, they didn't respond back. When I requested them to delete my personal data and cancel any future subscriptions. Period. They responded by saying, "Oh! You should wait to delete your personal data near December 11th as that is the date you are going to be charged!!! This is utter bullcrap!
Response from The Coach: Sexual Wellness, Supplements & Kegel appSep 17, 2025
Hello! We’re very sorry that your experience with the app was negative enough to motivate your first Trustpilot review. At the same time, we’d like to clarify some points, as parts of your review seem to come from a misunderstanding. 1. When you attempted to cancel your subscription in the app, we offered you the option to switch to a more favorable plan instead. You chose this option, though of course you had the full right to decline and cancel outright. We never restrict this right. In addition, even after switching, you could have canceled the new subscription at any time. Canceling is always an unconditional right of every user, and we fully respect that. 2. The screenshot we sent you is indeed internal information confirming that you accepted the special offer. While it wasn’t sent to your email, it does confirm your consent. 3. Regarding the December 11 date: our support specialist explained that your subscription would remain valid until then and that you could continue using the app during this period. They also confirmed that no further payments would be charged. To reiterate: you currently have no active subscriptions. 4. In our last email, we outlined what we believe to be a fair and optimal resolution. We’re not sure if you had the chance to review it, so we encourage you to take another look, as we’re confident it can help bring this matter to a positive close. In short, the situation seems to have arisen from a misunderstanding. While we’re confident that we acted correctly, we remain committed to helping you find the best possible solution. We sincerely hope we can clarify everything and resolve this in a way that leaves you satisfied.