Yogamark
After personal contact in have to say it was handled better
Initially, I was extremely dissatisfied with the Coach App. Several things went wrong during the registration and payment process, and to be honest, the whole experience was incredibly frustrating. I believe the problem started with the Facebook advertisement. You click through, answer around 20 to 30 questions, and based on your answers, a personal profile is created. You then proceed to payment to start the programme. Unfortunately, something went wrong along the way. My payment went through successfully, but my personal information and the profile I had completed seemed to have disappeared. After sending four to six emails, repeatedly explaining the situation and providing proof of payment, my patience was running out. The email communication could definitely be improved. As a customer, you shouldn’t have to explain the same issue over and over again. However, credit where credit is due. Coach App eventually handled the situation properly. They managed to locate everything, issued a full refund and also offered compensation. I genuinely appreciate that, and I think it’s only fair to acknowledge it. For that reason, I’ve decided to change my original negative review to 3 stars. Not because the overall experience was good, but because they eventually took responsibility and provided a fair solution. I’m now going to give the programme a proper try for the next three months to see whether it actually delivers results for me. After that, I’ll review my rating again based on my personal experience with the programme itself. For now, it’s three stars. The registration process and customer service definitely need improvement, but the way they ultimately resolved the issue deserves recognition. I believe that if you’re willing to criticise a company when things go wrong, you should also be fair enough to acknowledge when they make things right
Response from The Coach: Sexual Wellness, Supplements & Kegel appOct 17, 2026
Hi, We’re sorry this took so much of your time. Your frustration is completely understandable, and it’s not the experience we want anyone to have. To explain what happened: the payment was made via Apple Pay, which, for security reasons, shares very limited information with merchants, and no email address was provided at checkout. Unfortunately, this meant the details we received by email weren’t enough to match the payment on our side. Our team continued working on it, and once additional information came through from the payment provider, we were able to identify the transaction and issue a full refund. Our Head of Support has also emailed you personally. Please check your inbox (and spam folder) and reply there so we can confirm the refund has reached you. Thank you for your patience, and we’re sorry again for the hassle.


