TechSmith CorporationReviews of techsmith.com

Response from TechSmith CorporationOct 12, 2026

Hi Dean, We're sorry to hear that your experience left you frustrated. The Trustpilot review request was generated automatically following your support interaction and was not intended to cause additional frustration. We understand the timing may have felt inappropriate given your experience. We appreciate your feedback and will share it with our team. If there are any unresolved concerns, we'd welcome the opportunity to help.

Response from TechSmith CorporationOct 12, 2026

Hi Paul, We're sorry for the frustration you've experienced while trying to access your software. We understand how disappointing it is when you're unable to sign in and get the information you need. I've reviewed your case and will be reaching out to you directly to help verify your license information and provide clarification on the software keys associated with your account so we can get this resolved. Thank you for your patience, and we appreciate the opportunity to make this right.

Response from TechSmith CorporationOct 12, 2026

Hi Paul, Thank you for sharing your perspective. We understand that subscriptions aren't everyone's preference, and we appreciate the candid feedback. Our goal is to continue delivering value through ongoing improvements, support, and new capabilities while offering plans that meet a variety of customer needs. We'll be sure to share your feedback with our team, and we appreciate you taking the time to let us know how you feel.

Response from TechSmith CorporationOct 12, 2026

Thank you for your feedback. We understand affordability was a concern and appreciate your interest in purchasing a legitimate version of Snagit. Our support team reviewed your request and provided the discount that was available at the time. While we weren't able to offer the larger discount you requested, we understand that this was disappointing and apologize for any frustration caused during the process. We appreciate you considering Snagit and hope you'll stay subscribed to our promotional emails so you can take advantage of future offers and discounts when they become available.