gregg
No upgrade discount on ‘2024lifetime license’ purchases’ that you will not support
I’ve been using your products since I got my first job as a network engineer over 30 years ago Over the years I’ve bought more than a dozen of your products and recommended you to at least a dozen of my former clients When I purchased my last version of Camtasia pro 2024, and Snag-it 2024 bundle it said it had a lifetime license. Recently, you have decided that you’re no longer going to honor my 2024 lifetime versions of the application applications just 2 years after they were published. To make matters worse, you will not offer an upgrade price discount. I feel that the management at Techsmith is no longer the type of company that I want to do business with. I’m very disappointed that there is absolutely no discount given because this is an upgrade I’m looking at other products to replace yours Have a nice day
Response from TechSmith CorporationOct 7, 2026
Hi Gregg, Thanks for being a TechSmith customer for so many years. We truly appreciate the support you've shown us over the decades and the recommendations you've made to your clients. I'm sorry for the frustration here. I did want to clarify one point: your Camtasia 2024 and Snagit 2024 licenses will continue to work. We're not disabling those products or taking away access to software you've already purchased. The dates you referenced are the end of technical support for those versions, not the end of the licenses themselves. That said, I understand your disappointment regarding upgrade pricing. I'll be reaching out to you directly to discuss options and see what we can do to help with a move to one of our current subscription plans. Thanks again for taking the time to share your feedback.