TechSmith CorporationReviews of techsmith.com

TechSmith has one of the best products for creating and editing online content. Their staff has great skill and a good heart. Honestly, I'd rate this 5 star. But getting to customer service is less than should be expected. Their customer service pipeline is filled with AI bot loops. For a product of this quality it should be easier to get to a real person that can help. TechSmith is trying to stay on the cutting edge. But AI is giving them a run for their money. Audiate is a good product. But today, there are numerous text to voice and text / voice to video is everywhere present. In my opinion, Audiate ought to be a part of Camtasia and Snagit. Camtasia Pro is overpriced.

登録した住所を変更してもらいました． 大変素早い対応で満足しています． 関係のないところですが、ソフトが保存時に何度もエラーになるのが不満足です。

Snagit is a really good product but there are far too many emails on a range of products which affects the score given.

The issue was resolved, but if you review how long it took, you would agree with me that it took too long (several days).

Like the products, especially Snag-it, but struggle with Camtastia. It is not an easy program to use.

I love your product but the version I have I do not know if I can go any higher. If someone would be willing to help me out in showing me how I can resolve this for another perpetuating or/lifetime license I’m open to your input.

Camtasia is excellent for screencasts. It offers many tools to make the experience interactive and help viewers follow along. I'm not a big fan of upselling premium assets, as it makes the interface and the asset search less UI-friendly. Audiate needs significant improvements. When I auto-silence pauses, it always silences parts of my speech. Also, it's bad at removing breathing sounds. The software is counterintuitive and can increase your editing time rather than speed it up. Thumbs up for Camtasia, thumbs down for Audiate.

Après plusieurs années d’abonnement à Audiate, le logiciel n’était malheureusement pas fonctionnel en France, ce qui a entraîné beaucoup de frustration. Au départ, le support commercial Français n’a pas su répondre à ma demande malgré ma fidélité. Cependant, après avoir exprimé mon mécontentement, l’équipe américaine a pris mon cas en charge très rapidement, en m’écoutant et en me proposant un geste commercial vraiment appréciable. Aujourd’hui, je suis satisfait du service et du suivi apporté. Je remercie l’équipe US pour sa réactivité et j’espère que l’assistance Française sera désormais à la hauteur pour tous les clients, sans attendre qu’ils aient besoin de se plaindre.