TechSmith CorporationReviews of techsmith.com

Too many emails. Nothing accomplished.

I was told that after I was connected successfully once that it would persist. I was also told I had to purchase a new license and now my instance is using the old license so there is something a miss here. I think it would be a good idea to go back to the License Key model for those customers that leverage VPN and have these types of issue. I enjoy using the SW when it works but it is getting to the point that 2 days of troubleshooting and addition time spent trying to get the license connected after a reboot is not worth the goodness.

My complaint was that I hadn't been removed from their mailing list so I had to log a ticket to be removed and now I get reminder emails (the 4th reminder) to tell them how they went....

I really hate the SAS model! I would really rather have a purchase model with an maintenance agreement. The costs to the end user are reduced and you have a reliable income stream and the user can stop maintenance if they feel that their not getting the value the expect from support and software upgrades. This also keeps you focused on delivering value. And did I say I hate the SAS model. I don't know if you saw the announcement about some folks who used AI to rebuild the Adobe (the original SAS Sinner themselves) suite as an open source suite of programs. I don't know know if you have ever tried to work with Adobe, their support sucks and they are highly unresponsive when contacted their are the smuggest company I've had the misfortune to have to work with. DOnt become the next Adobe dump the SAS model.

I’ve been using your products since I got my first job as a network engineer over 30 years ago Over the years I’ve bought more than a dozen of your products and recommended you to at least a dozen of my former clients When I purchased my last version of Camtasia pro 2024, and Snag-it 2024 bundle it said it had a lifetime license. Recently, you have decided that you’re no longer going to honor my 2024 lifetime versions of the application applications just 2 years after they were published. To make matters worse, you will not offer an upgrade price discount. I feel that the management at Techsmith is no longer the type of company that I want to do business with. I’m very disappointed that there is absolutely no discount given because this is an upgrade I’m looking at other products to replace yours Have a nice day

From the outset, and to be clear – Snagit as a product is an excellent tool and use it extensively to support teaching and research, and Technical Support. Unfortunately, the customer service behind it is anything but supportive. As one of the larger education providers in the UK - 20k+, I doubt this experience will come as much of a surprise leaving 2 stars - at best – and that is purely because the software itself is strong. The support to date could tempt me to shave off one more given an unlicenced product is of no use. I have held a licensed copy of Snagit for a couple of years and renew its maintenance annually via our business purchase-order system. The renewal cost is modest, but its a licence no-the-less. This year, I raised a purchase order three days before renewal was due after a reminder was received. On the renewal date itself, nothing had changed, so I reached out to support through the website support to confirm they received my PO and to provide evidence. To their credit, the initial support technician was excellent – I provided all payment and account details, and the issue was promptly escalated by him to sales. So far, so good. Then everything stalled. Three days passed. Nothing. I chased. A day later, I was told the case had been escalated to Tier 2. Again, promising in theory. Five days and several follow-up messages on my ticket, still no action, no clarity, and no progress whatsoever. I signed out of the software and back in to see if that will help and the old date remains. My old key and account remains as per the previous year. I appreciate that renewals may involve a convoluted process behind the scenes, but the lack of communication gives a very clear impression my account is being quietly sidelined, or worse, nudged towards a full-price repurchase and wonder how many others with the old licencing are affected by this. If that is not the intention, I apologise, but it certainly feels like it. A great product cannot compensate for poor support that appears unresponsive, opaque, and frankly indifferent with no complaints or feedback portal on their own website - which is odd in itself. I hope this experience prompts some reflection within the support and sales teams, because customers – even existing and long-standing ones – should not have to fight this hard merely to renew something they already paid for fully in the past.

It's annoying that I can only record for 5 minutes at a time with your app. If I want to record longer sequences, I have to reconfigure and start the next sequence every 5 minutes. This results in individually saved clips with time gaps. Even when saving 5-minute sequences, it would be better if I could initially configure the recordings so that, after completing the individual recordings, I could play them back one after the other in such a way that the very short pauses in between would be barely noticeable.

The only thing that MUST be changed is the renewal method... very very old fashion. In 2025 something more modern MUST be a default. Anyway, the software is very good and I'll suggest.