TechSmith CorporationReviews of techsmith.com

Every year the price increases and in the era of AI, price increases are not justified while providing the same basic offer. And the support goes alone on turning off renewal.

I rarely give negative feedback, but I am making an exception in this case. I have been with TechSmith for years since 2013. Here's why I'm ending my business association with them. Recently, TechSmith gravitated away from licenses. The licenses were excellent because the fees were reasonable, and you could keep using the software and upgrade later. Sometimes I skipped upgrading, but I still got to use my license and access the software without upgrading. They lasted for years, and I usually upgraded, but I skipped on occasion when the upgrade was not significant. Recently, TechSmith switched to a subscription model instead of offering it as an alternative, and they terminated my licenses by deactivating them, meaning they imposed a subscription change rather than honoring my license purchases; without the upgrade, you didn't have patches or upgrades. It gave me a chance to purchase my license upgrade when it was financially feasible. Ultimately, TechSmith changed/tampered with the maintenance licenses I had for years and deactivated them all, thereby making it impossible for me to work on projects just to impose a subscription service. I don't take this lightly; they deliberately tampered with all my licenses to force this change, even though I purchased them. They sent no explanation letter advising me of this change, whether it was mandatory, why it is mandatory, why it affects the operating licenses I had for years, or why they would edit and deactivate all my licenses. This is an unethical way to conduct a transition. While I believe they have an excellent product, that doesn't justify mistreating loyal customers who purchased licenses instead of opting for a subscription service. To make matters worse, they even implemented a pop-up to block my access to Snagit. While I received an email, it seemed bogus and like spam. Apparently, the email disappeared, which made me think it was fake. This happened while I was having my computer repaired. So, needless to say, I am very disappointed and felt compelled to share my experience. I have also tried to reach out to them, but it's been difficult to get a hold of someone from support to work through this situation.

There is some disconnect going on with simple basics at Snagit/Techsmith support. A simple request to reduce the number of licensed seats took days because the bott and the live person could not handle it?? Trying to get the simple question communicated ot the live person took entering all our company information TWICE? And that was AFTER trying to handle things through their chat bot. This company used to have user experience down pat. They were great in years past. Now, they need to pull their head out.

I have paid for Audiate for two years. Not able to access. Or get tech support. Please refund and discontinue.

Frequently crashes. Little support

Warum wir un gegen SNAGIT entschieden haben wissen SIE! Danke mfg

On October 13 2026 I complained about not receiving confirmation emails after registering for a webinar. A Techsmith representative assisted me by sending me a private message with the login details, but failed to resolve the original issue. I am still not able to register for any Techsmith webinar, because the confirmation emails are not automatically sent to my email address

Horrible! And dont let me take it further because I will. One month to be able to sign on?