TechlessReviews of techless.com

Response from TechlessSep 17, 2025

We’re so sorry to hear about the experience you and your husband have had with Wisephone. That sounds incredibly frustrating, especially given the care you’ve taken with the device. We’ll be reaching out directly to see if there’s any way we can help troubleshoot or resolve this for you. Thank you for sharing your honest feedback—it helps us improve.

Response from TechlessSep 15, 2025

Thanks so much for sharing! 🎉 We’re glad to hear your Wisephone arrived on time and that the setup instructions were helpful. Wishing you a smooth and enjoyable experience as you settle in!

Response from TechlessSep 15, 2025

We truly appreciate your patience as we grow, Gabriel. We are continually prioritizing improvements and working hard to make Wisephone the best possible experience for our community. Your feedback helps us focus on what matters most, so thank you for sharing.

Response from TechlessSep 12, 2025

We’re so glad to hear your transition to Wisephone II was smooth and that you’re enjoying the experience so far! Thanks for sharing about using your own carrier—that’s really helpful for others to know. We hear you on app reviews; for now, we’ve paused submissions while we focus on strengthening the overall review process. In the meantime, it’s great that you have your laptop as a backup for banking and other needs. We’re grateful for your feedback and thrilled you’re part of the Wisephone community!

Response from TechlessSep 11, 2025

Peter, thank you for your thoughtful feedback! We hear you loud and clear, and we’re working to improve the Wisephone experience for adults as well. Wisephone II is definitely designed with adults in mind, but you’re right—if your daily life depends heavily on multiple third-party apps, it may feel restrictive. We try to be clear about that on our product page and during checkout so folks know what to expect. As time goes on, more apps will be reviewed and added, so patience is key. Many adults are thriving with Wisephone behind the scenes—controlling their tech rather than being controlled by it—and we love hearing how it’s helping people live more intentionally. We truly appreciate you sharing your perspective and helping us grow.

Response from TechlessSep 11, 2025

We’re really sorry to hear this feedback, Pastor Benice. After reviewing your most recent support call, it seemed like everything was working well—but we’d love to better understand your experience and see how we can make it right. Please don’t hesitate to reach out to us directly at [email protected] so we can help. UPDATE: 9/12/25 We’re truly sorry to hear about your frustration and want to clarify a couple of points for anyone reading. You absolutely can keep your same phone number when moving from Apple to Wisephone. The key step is deregistering your number from iMessage, and sometimes asking contacts to re-add you to group chats. The majority of our users have had success with this process. We’re sorry you were ever told you’d need a new number, as that’s not the case. As for returns, our 14-day return policy is very clear and must be acknowledged before checkout—this timeframe is standard across the industry. We do process returns within that window and are happy to help anyone who needs assistance. Thank you for your feedback—it helps us continue improving communication and support. — The Wisephone Team

Response from TechlessSep 11, 2025

Wow—what an incredible review! We’re so grateful you’ve been with us since Wisephone I and are now experiencing the full peace and freedom of Wisephone II. Hearing that it’s not only better than our first phone but also stands out from others you’ve tried truly means the world to us. 🙌 Thank you for believing in our mission from the beginning and for cheering us on as we continue to grow. Stories like yours remind us why we do what we do—helping people stay connected to what matters most, without the distractions. 💙

Response from TechlessSep 11, 2025

We’re really sorry to hear this, and we completely understand the disappointment and concern you’ve expressed. Wisephone was created to be free from browsing and explicit content, and finding sneaky workarounds through a small number of third-party apps is a real letdown—we take that seriously. Our team is in the process of revamping both the Tool Drawer and the entire approval process to close these gaps. We do have a significant backlog of items to work through, but this is one of our top priorities, and your feedback reinforces just how important it is. In the meantime, for anyone concerned about these loopholes, we recommend toggling the Tool Drawer off, which removes access to those additional third-party apps. We’re grateful for your honesty in sharing this and for holding us accountable to the mission. Your voice is helping us build a safer, more intentional experience for everyone.