TechlessReviews of techless.com

I’ve used Wisephones since 2022, starting with the Wisephone 1—a minimalist smartphone similar to the Lightphone. I later upgraded to the Wisephone 2, which offered family-friendly, curated apps. It used a system called the Tool Drawer, a controlled version of the Google Play Store managed by Techless through an organization account where admins decided which apps users could install. Everything worked fine until one morning when the Tool Drawer disappeared. Several of my apps and work data were gone, forcing me to use the Wise Portal—a slower, web-based app installer. It’s frustrating because: 1) You must log in repeatedly to install apps. 2)Apps often fail to install despite appearing successful. 3)There’s no real-time progress or confirmation of installations. 4)The portal is sluggish and not suited for everyday use. These changes make the experience inconvenient and impractical. Wisephones are also locked down to prevent users from factory-resetting or installing stock Samsung ROMs, limiting customization so they can't easily be sold to regular smartphone users. Techless could fix this by restoring the original Tool Drawer or a similar system and ensuring apps and data aren’t removed without user consent.

My phone came with a wrong charger. I decided to return the phone. Techless website only provides a link to a customer support's e-mail. There are no instructions on returns and refunds. I sent an e-mail and received an answer very quick with an offer to send me a new charger. I have declined and wanted to return this device as soon as possible. The customer service representative stopped responding. I called, no one picked up. This is beyond frustrating experience. I would not trust this company. Sticking with my I-Pnone. At least I get good customer service with Apple.

This has been the most disappointing experience I have ever had with any company. The phone was never able to make or receive calls. Their customer service didn't have a clue how to resolve the issue. I really wanted this to work so I spent over 3 hours on the phone with them I even switched carriers from T-Mobile to Patriot since they said T-Mobile was the issue even though that is a carrier they supposedly work with. I returned the phone with the expectation that I would buy one again in a couple of years once they figure the technology out- which they are far from. The group messaging does not work as advertised. The only thing that worked on my phone was the maps and flashlight. The maps were actually better than expected, it was hard to find the destinations but once you entered it the GPS was easy to follow. I mailed it back in the packaging they sent me with bubble wrap supporting it the phone was in perfect condition as I never used it. They said the phone they received back cannot be resold so they charged me $149. They sent me a phone that doesn't work at all and then when I returned it they said charged me $149 because it could not be resold. I believe in their mission and wanted badly to like the phone. Stay away from this company- go light phone or with a dumb phone since their group messaging does not work anyways.

Great and simple phone

Only downside is that I will not be notified of missed calls and voicemails unless I look through call log and/or dial my voicemail box.

Awful! Has so many issues with texts coming through and when they do they are very delayed. Customer service is terrible… they will scam you if you return it. Sent me a picture of a phone with a scratch on it which was not there prior and charged $150 for it. Disgusting scam

I have been very impressed by Techless and I really like my Wisephone! They are working tirelessly to create a healthier phone for both kids and adults. Techless is super receptive to feedback and I am sure that the Wisephone will just keep getting better than it already is.