TechlessReviews of techless.com

Response from TechlessApr 13, 2026

Thank you for taking the time to share your thoughts and for believing in the concept behind Wisephone. We hear your frustration around the app vetting process and the lack of clear timelines. At this time, our support team has not been given a confirmed timeline, as this is an ongoing project that is actively being worked on by our product team. We understand that uncertainty can be frustrating, and we’re working to improve clarity as things progress. As a gentle reminder, we also note on our product page and in the checkout consent process that Wisephone should not be purchased based on the expectation of specific third-party apps being available or approved, as app availability is part of an evolving and curated process. That said, we truly appreciate your feedback. Improving the usefulness and accessibility of approved tools is something we take seriously, and your input helps guide that work.

Response from TechlessNov 24, 2025

Thank you for sharing your experience with us. Your patience throughout this process was not unnoticed, and I sincerely thank you for allowing our team time to work through each challenge. Zazi stayed with your case every step of the way and did everything possible to resolve it, even amid network issues that made the situation more complex than usual. Although the outcome was not what either of us hoped for, we appreciate the chance you gave us to make things right. We remain committed to helping customers through even the most difficult technical issues. If you ever decide to revisit Techless, we are here and ready to support you.

Response from TechlessSep 23, 2025

Thank you for sharing your feedback! Our team is ready to assist with the IMEI number issue—it should be a simple fix once you have a moment to respond to our team's reply. We’re also actively working to make the portal smoother and more user-friendly for onboarding. Your input is invaluable in helping us prioritize these improvements!

Response from TechlessSep 23, 2025

Thank you for sharing your honest experience with us. We know how frustrating it must have been to miss important calls and texts, especially when you’re trying to stay more connected in the ways that matter most. Reports of similar issues with messaging occasionally arise, particularly before switching to Google Messages with RCS enabled. In many cases, this is related to the network rather than the device itself—particularly if you recently switched from an iPhone and deregistered from iMessage. Sometimes, it just takes a little time for the network to catch up fully, and a network reset can also be helpful. We’d love to walk you through a few more troubleshooting steps to see if we can resolve this issue. Please don’t hesitate to reach back out to our support team—we’re here to help and want to ensure you have the smooth experience you were hoping for.

Response from TechlessAug 18, 2025

That's a great title, Titan!💡👏 We’re so encouraged to hear how the simplicity and freedom from social media and browsing have made such a difference in your life. We also really appreciate your honesty about the service experience. Being out in the wilderness as a firefighter and lumberman is no small thing—thank you for the important work you do. 🙏 Connectivity challenges can definitely come up in remote areas. While we provide the best service we can, every phone model has different hardware components that can affect coverage and performance in unique environments. Your feedback is invaluable in helping us continue to improve. Thank you for sharing both your encouragement and your critique—we’re honored to be on this journey with you! 💙

Response from TechlessJul 25, 2025

Hi Justin, Thank you so much for the thoughtful and well-articulated review. We truly appreciate your detailed insights and your support of our mission. The Good: Your recognition of the technical effort behind WiseOS means a lot—especially coming from someone with hands-on experience in custom Android builds. We're also glad the decision around email started to make more sense with time; it's always encouraging to hear that the design choices we agonize over end up delivering on their deeper intent. ✅ The Not-so-good: You’re right to be frustrated about the trouble with your Wisephone SIM. Our goal is always for the setup to be seamless, and we clearly fell short in your case. Thank you for giving us two weeks to try to resolve it—it means a lot that you gave it that much room. Regarding Tool Drawer submissions, portal bugs, and long-term support concerns—we hear you loud and clear. We’re actively addressing internal processes and support systems to strengthen trust and transparency. As a small team with a big vision, we know communication is key, and we’re working hard to build better rhythms there. The app switcher point is a great callout—there are design reasons behind that choice, but your use case is valid and we’ll be revisiting this kind of feedback in upcoming builds. As for phone size, totally fair. We’ve heard this from others too and are factoring it into future hardware conversations. In summary: Thanks for seeing the heart and hard work behind the product. Your encouragement and your caution are both deeply respected. We’d love to keep you in the loop as we grow—and hope we can earn back your full confidence in the journey ahead. Warmly, The Wisephone Team

Response from TechlessJul 17, 2025

Thank you for your thoughtful and honest feedback—it’s clear you care deeply about the potential of Wisephone, and we truly appreciate that. Your example is spot on: when you buy a TV, you don't automatically get access to every streaming app—it still requires subscriptions. Similarly, the Wisephone II comes with a solid foundation of tools and baked-in security, so users don’t have to spend time trying to lock things down themselves. The $14.99 subscription isn’t about accessing individual apps—it's about supporting the intentional experience, curated environment, and the ongoing updates and safeguards we maintain. That said, we absolutely hear your concern about the app review process. You’re right—our current system doesn’t give visibility into which apps are in review, or what the timeline might be. That needs to change, and it's on our list to explore improvements, including your great suggestion about letting users “upvote” apps they’d like to see. Transparency and demand-based prioritization are key areas we aim to build into the next version of our request process. (On our radar and list) We also want to be upfront: Wisephone II isn’t meant to be an app-first phone. We don't recommend purchasing it if a specific app is a dealbreaker for work or daily life. But for those seeking a more intentional digital experience, it can be a great fit—and we're honored that you're spreading the word to others. Thanks again for taking the time to share. Your feedback helps shape our path forward.

Response from TechlessJul 10, 2025

Thank you for sharing this, Barbara. We’re truly sorry for the frustration this has caused. Our team has been responding to your messages, but it sounds like they may not be reaching you for some reason. We’d love to help get this sorted—please try reaching out to us at [email protected] again so we can make sure you receive the support you need. We’re here and ready to help!