TechlessReviews of techless.com

Response from TechlessSep 11, 2025

Hi Claudia, We’re truly sorry to hear about the frustration and the long delay you’ve experienced. We completely understand how disappointing this has been, and it’s not the experience we want for any of our customers. We’ve notified our team, and someone will be reaching out to you immediately to ensure your issue is addressed and resolved. We appreciate your patience and the time you’ve taken to work with us, and we’re committed to making this right. Thank you for letting us know, — The Techless Team

Response from TechlessAug 25, 2025

Thank you so much for sharing this! We love hearing how Wisephone has made such a positive impact on your life. It’s precisely why we offer it—to give people the helpful tools they need without the constant pull of distraction. We’re grateful to have you as part of this community, and your encouragement fuels our commitment to providing technology that serves, not steals, our time and attention.

Response from TechlessAug 21, 2025

Chris, we know this news is disappointing, and we’re genuinely sorry. Wisephone I was our first bold step toward a healthier digital life. You believed in that vision—you chose presence over distraction—and you stood with us through the simplicity, the limitations, the breakthroughs, and even the challenges. Your support made everything possible. From the beginning, we’ve been proud to support Wisephone I without ever charging a subscription. But to keep building a phone that’s intentional, secure, and sustainable, we had to grow. That’s why we created Wisephone II—with modern hardware, a dedicated software deployment system, ongoing security updates, and a stronger foundation to prevent this kind of transition from occurring. Wisephone I devices may continue to work beyond the date we shared, but since specific systems will be shut down, we can’t guarantee their reliability past that point. To honor your early belief in us, we’ve extended a significant discount on the Wisephone II and subscription plans, making your transition not only easier but also deeply valued. Thank you for trusting us from the very beginning. We want your next chapter with Wisephone to feel supported, intentional, and genuinely worth it.

Response from TechlessAug 21, 2025

Wow—thank you for calling it game-changing! 🙌✨ We’re so glad you’re loving Wisephone II, and most importantly, the freedom that comes with stepping away from social media. It’s amazing to hear how it’s making a real difference in your life—that’s exactly why Wisephone II exists. Here’s to more focus, more peace, and more of what matters most!

Response from TechlessAug 18, 2025

That's a great title, Titan!💡👏 We’re so encouraged to hear how the simplicity and freedom from social media and browsing have made such a difference in your life. We also really appreciate your honesty about the service experience. Being out in the wilderness as a firefighter and lumberman is no small thing—thank you for the important work you do. 🙏 Connectivity challenges can definitely come up in remote areas. While we provide the best service we can, every phone model has different hardware components that can affect coverage and performance in unique environments. Your feedback is invaluable in helping us continue to improve. Thank you for sharing both your encouragement and your critique—we’re honored to be on this journey with you! 💙

Response from TechlessAug 18, 2025

Wow!! 🎉 This makes us so happy to hear! Gaining back over 2.5 hours of your day and finding that freedom to breathe again is exactly why Wisephone exists. 🙌 We’re thrilled that it’s helping you break free from the pull of constant screen time and giving you space for what matters most. Thank you for sharing your story—it’s so encouraging, and we’re honored to be a part of your journey. Keep enjoying the freedom—you’re living proof of the purpose behind Wisephone! 💙

Response from TechlessAug 18, 2025

Thank you for sharing your experience. We can see how frustrating those first days must have been, especially with the back-and-forth and delays in getting your phone working properly. At the time, our team was working through a very high volume of requests and a new network issue, which caused some of the slowness and repetition on our end. We're so glad to hear your phone has been working well recently—that’s exactly the experience we want for you. Please don’t hesitate to reach out if anything comes up along the way. While we’re mindful of the costs of providing one-on-one support, we are actively working on expanding our team so we can respond faster and more personally moving forward. Thanks again for your patience—we really appreciate you sticking with us.

Response from TechlessAug 14, 2025

We’re truly sorry to hear that your experience — both with Wisephone and with our customer service — did not meet your expectations. We reviewed the correspondence you had with our support team and did not find anything intentionally rude in the email exchange, though we acknowledge that’s how it came across to you. We’re so sorry you felt our response was rude. The agent who replied to your return request was aiming to provide clear and helpful information as to why the return could not be approved under our policy. We aim to be as transparent as possible on our website about Wisephone’s features and limitations, and we’ll use your feedback to make that information even easier to find before purchase. While our return policy is designed to keep prices fair for all customers, we understand how frustrating it is when the product isn’t the right fit. Thank you for sharing your perspective — even when it’s tough to hear — as it helps us improve both our service and communication. We also warmly encourage all customers to take some time to learn more about Wisephone before making the intentional decision to dive in. It's always good to be well-informed and confident about your choices.