TechlessReviews of techless.com

The personal touch was great since I was having porting issues. It took a while to resolve but the temporary (and refunded) phone # helped bridge that gap. My workgroup (IT) had a "fireside chat" with a professor/researcher/author who had a lot to say about internet addictions....your company is on the right track....keep forging ahead!

For context, wisephone purchasers can pay either through the techless website or the shop app. When I was trying to buy a wisephone, I originally tried to buy through the shop app. However, I received a message that the app could not accept my credit card. The screen did not advance to a confirmation page. So, I instead paid through techless and received a confirmation that payment had gone through. A week or so later, I received two wisephones. When I checked my credit card bill, I saw that I had been charged twice: once through the shop app and once through techless, despite only reaching one confirmation page. I contacted techless and told them about the glitch. They told me I would still have to pay shipping and restocking fees. I finally managed to get a hold of a manager, who told me he would investigate the issue and that I could return without paying shipping and restocking fees. That should have been the end of the issue, but a few days later another manager (Robert) called. He was exceedingly rude, frequently interrupting me and informing me that I was clearly at fault. As I work at a tech company, I'm quite technologically competent and recognize a technological error when I see one. However, Robert insisted that it didn't matter that there was only one confirmation page or that I had received a message that my payment couldn't go through--the issue was clearly my fault. Now I'm being told that I'm only going to get a partial refund, despite the first manager's assertion that I would get a full refund. This company seems to care very little about customers or their experience, despite their assertion that they are trying to protect customers.

T book awhile of phone tag to get a hold of someone. But when I did they were very helpful. Walked me through the whole process and now my phone works great.

Anythony was very helpful in resolving a few issues that came up while we were setting up a new account.

It was a long call but Anthony is a champ🥇

Jay and Zazi were incredibly helpful and timely in their responses. I upgraded from Wisephone 1 about a year ago and recently was trying to get set up with the 12 month promo subscription. I couldn't get it to work and thought I was having some technical trouble which it wasn't solved over email. Zazi called me, patiently walked me through all the steps, and we realized that the promo had been automatically added to my account on their end. Great service, very professional and kind.

Multiple contacts with support specialist Zazi. Amazing level of patience and compassion towards me and my son. Assisted me in creating portal synchs allowing me, the father, better access to my son's system. I am a surgeon who as extensively researched the neuroscience addiction of our society. Techless/Wisephone is a Godsend, rescuer, Guardian Angel of my relationship with God, my wife and children. Thank you so much. Please reach out to me about an introduction to Hillsdale College and Patrick Henery College. They are perfectly aligned with your mission. I dream that a partnership can be created where all Hillsdale and Patrick Henery incoming students trade in their iPhones for Wisephones as a requirement of attending.

AMAZING customer service! And I didn’t end up buying the product! I wanted a second phone for either work or personal use. Unfortunately, neither the primary app i use for work nor the primary app I use for pleasure is supported. I didn’t realize that when I bought it. So, before it was shipped, I attempted to cancel my order, figuring it would be a fight. No! They were so attentive, quick, and considerate. I’m a huge believer in their company, and will likely be a customer for real in the future.