TechlessReviews of techless.com

Response from TechlessJun 24, 2026

Hi John, We're sorry to hear how frustrated you were by this experience. We want to be clear that Techless does not fabricate damage claims. All returned devices are evaluated through an independent grading process, and any fees assessed are based on that inspection process. Our team has no incentive to misrepresent the condition of a returned device, and we take accusations of dishonesty very seriously. We understand that you strongly disagreed with the assessment, and we apologize that the communication surrounding the return left you feeling unheard. After a management review of your case, we approved a refund of the remaining contested balance, and that refund has been issued. While we stand behind our established return and grading procedures, we appreciate the opportunity to review your concerns and bring this matter to a resolution. We wish you all the best moving forward. — Techless Team

Response from TechlessMar 2, 2026

Thank you for taking the time to share this feedback. We want to approach it with the seriousness it deserves. First, we appreciate your acknowledging the Wisephone II itself. That means a great deal to our team, who work hard on the product experience. At the same time, we are genuinely sorry that your experience with billing and support left you frustrated. Refund errors, follow-up credits, and having to reach out multiple times to resolve an issue are not the experience we aim to provide. We understand how that can erode trust. Regarding app reviews and communication channels, we have been prioritizing system stability and security improvements, but that should never feel like silence or avoidance. Your concerns matter. We would welcome the opportunity to review your account carefully and ensure everything is resolved properly.

Response from TechlessOct 15, 2025

Thank you so much for sharing your honest feedback and for being an early Wisephone supporter. We completely understand where you’re coming from – Wisephone II represents a new chapter in our mission. While it opens the door for more functionality and security, we know that some users truly value the pure simplicity of the original Wisephone. Our goal has never changed: to provide phones that help people reclaim their time, attention, and peace of mind. Wisephone II builds on that foundation with more flexibility and longevity, but we truly hear and respect your desire for a simpler experience. Feedback like yours helps shape how we continue to grow while staying true to our roots – thank you for being part of that journey.

Response from TechlessSep 15, 2025

We truly appreciate your patience as we grow, Gabriel. We are continually prioritizing improvements and working hard to make Wisephone the best possible experience for our community. Your feedback helps us focus on what matters most, so thank you for sharing.

Response from TechlessSep 11, 2025

We’re truly sorry to hear that your experience with Wisephone hasn’t been what you hoped for. Our mission has always been to provide something different from traditional Android phones—not just another device with parental apps or stripped-down settings, but a purpose-built software designed for simplicity, safety, and intentional living. Note that many parents come to us because the parental apps failed them. We hear you, and that’s exactly why we’ve put in the work to mitigate additional settings changes with every update, ensuring that loopholes and workarounds don’t undermine the purpose of the device. That said, we fully understand how frustrating it feels if the software doesn’t meet your expectations. While Wisephone is built on quality Samsung hardware, the real value is in WiseOS, the ongoing updates, security, and the carefully curated toolset we provide to ensure a distraction-free experience. We’re grateful for your kind words about our team, and we’ll continue working hard to make WiseOS smoother, more intuitive, and more reliable. Your honest feedback helps us improve, and we’re committed to making Wisephone feel worthy of the trust and investment our customers place in it.

Response from TechlessSep 11, 2025

Hi Claudia, We’re truly sorry to hear about the frustration and the long delay you’ve experienced. We completely understand how disappointing this has been, and it’s not the experience we want for any of our customers. We’ve notified our team, and someone will be reaching out to you immediately to ensure your issue is addressed and resolved. We appreciate your patience and the time you’ve taken to work with us, and we’re committed to making this right. Thank you for letting us know, — The Techless Team

Response from TechlessAug 13, 2025

John, thank you for your detailed feedback. We completely understand the frustration of waiting for apps to be approved, especially when they’re important for school and extracurricular activities. The Tool Drawer is temporarily paused while we work to make the process faster, more transparent, and aligned with our mission to provide intentional, distraction-free technology. We hear you on missing education and sports apps. Wisephone is designed to minimize distractions, which unfortunately means not every app is available — but your feedback helps us prioritize the right tools for families and students in the future. We also appreciate your points about support and interface improvements. Delivering both intentional simplicity and reliable usability is our focus, and we’re continually working behind the scenes to improve these areas. Thank you again for sharing your experience, and for helping us learn how to better meet the needs of families who want to reclaim focus in a tech-heavy world.

Response from TechlessAug 13, 2025

Thank you for taking the time to share your real experience — we really appreciate your feedback, Seth. We hear you on app availability, interface quirks, and missing integrations, such as Android Auto. The app request process is temporarily paused as we work to revamp it for greater efficiency and transparency. We are optimistic that it will be back soon in a better, smoother form. We completely understand the challenge of carrying a secondary device and the interface differences versus your Pixel. Wisephone is intentionally designed to create a simpler, less distracting experience, but we also recognize that small frustrations can pop up along the way. Your patience and support mean a great deal as we continue to improve the platform. We’re committed to making Wisephone as reliable, simple, and intentional as possible — and your feedback directly helps guide us toward achieving this goal.