TaxCloudReviews of taxcloud.com

We have used TaxCloud for years, they are affordable, professional and very thorough.

Michael Johnson was extremely helpful in figuring out my issues. TaxCloud support has always been able to help me with any issues. While the TaxCloud integration is a great way for our small business to maintain our online store presence and not have to worry about filing taxes in other states.

Horrible system. Not good for anything. They overcharged us over $3 K and even though they acceopted their mistake, it's been a month and we are still waiting for our refund. They are incompetent and this system doesn't work. Once we collect our refund, we will never work with Tax Cloud. I receommend every user to check the charges this company makes. They don't know what they are doing

This year I've had spotty customer care with TaxCloud but recently, Kezia and Gina responded right away and gave me clear and detailed guidance. Grateful.

Some of the best customer service you will ever get. And do exactly what they say and they follow through quickly. 10 stars

Wow. What a terrible service. After the trail period decided to not use the service, was unable to "cancel it" quick enough and received their $10 no-usage fee. Explained to them there service was not used and I'm just looking to cancel it and get my $10 bucks back (contacted them within an hour of the charge) - they said I'm out of luck and they are even going to bill me for the next month before the account is canceled fully. Again, never actually used the service, was just exploring it as an option for my business. Seems like a really cruddy way to retain business. I actively use Tax Cloud for one of my larger online stores and now I'm going to cancel that too and switch to another service entirely.

My support from Ginia at TaxCloud was outstanding. As someone contacting from our company on another's behalf, I had lots of questions and issues to tackle. Ginia was patient, pleasant, and extremely helpful in breaking everything down with, and for me.

Our company used to use TaxCloud but ended up having to switch to another provider after months of not being able to reach customer support by phone or email. Its strange how they will promptly reply to TrustPilot reviews just to save face but not their own support desk tickets. It’s so disappointing because this business has potential but no real execution of their mission!