TaxCloudTaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
TaxCloud (taxcloud.com) has 196 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Is this your business?
Correct your details and reply to customers in public. Both are free.
Claim this listing
Accounting & Tax · Leander, Texas
Excellent
Accounting & Tax · Houston, Texas
Excellent
Accounting & Tax · Houston, Texas
Excellent
Accounting & Tax · Fort Worth, Texas
Excellent
Showing 18 reviews with 4 stars · Clear filters
Timothy P.
There have been highs and lows. Like a seesaw. But the folks with TaxCloud have gone out of their way to help us out which is why we are going to renew our contract for the next year. JT in customer service has always been professional and helpful. Lindsay and Antoinette have been very patient so I can only say good things about these 3 people.
GN
I never give 5-stars because there is always room to improve, but the process has been smooth and communication has been excellent, and with humans and humans based in the US. Win Win Win.
Response from TaxCloudDec 11, 2024
Thank you for the kind words! We’re so glad to hear the process has been smooth and that you’ve had a great experience with our U.S.-based team. Communication is something we know is important, so it’s great to know we’re hitting the mark for you. We totally understand leaving room for improvement, and we’re always striving to do better. If there’s ever anything you’d like to share or see us improve, don’t hesitate to reach out—we’re always listening. Hopefully, as we continue to support you, we can earn that 5th star from you down the road! Thanks again for your feedback—it means a lot to us! Best, The TaxCloud Team
Embrace C.
This year I've had spotty customer care with TaxCloud but recently, Kezia and Gina responded right away and gave me clear and detailed guidance. Grateful.
Response from TaxCloudNov 11, 2022
Thank you for the review! We're happy that Kezia and Ginia were able to help you!
Benita
Ginia was very helpful and serviceminded and guided me setting up our account, so we can go live with TaxCloud.
Response from TaxCloudNov 16, 2021
Thanks for the review Benita!
Mike D.
At the first of the year (2021), we migrated to a cloud-based inventory/sales/purchasing solution. We chose TaxCloud as our Sales Tax provider for retail transactions. We chose to continue filing our Sales Tax Reports and Remittance with the State. We had issues with the summary reports generated for our use in preparing our Sales Tax Returns. This has not been resolved but we made the decision to change our TaxCloud subscription to the complete package where they file and remit sales taxes for us. This has already made a huge difference! We wish we had made the decision to do this from the beginning. UPDATE: Our TaxCloud rep referred us to a 3rd-party partner to assist us with the initial reporting periods we had issues with. That company had everything handled within 24-hours. I was very impressed and grateful to them and to our TaxCloud rep for the referral. I've upgraded our experience from 3-stars to 4-stars.
Response from TaxCloudMay 26, 2021
Thanks for the review Mike!
User
Income Reports are confusing because the income amount finalizing late in ta month. I'm facing the problem to get the correct income before filing state tax returns.
Response from TaxCloudDec 16, 2020
Hi - Thanks for your review and business. Our state by state sales tax reports are initially available no later than the 4th day following the prior month ending. We re-run the reports after the 10th to account for uploaded, off-line transactions. Since we are filing sales tax returns for you in our 25 member states and you mention "income", are you talking about filings other than sales tax returns?
David
I have enjoyed working with the taxcloud team. I find them very personable, knowledgeable, and helpful. One thing we need them to get straightened out are the payment of 2018 sales taxes. and we need to see why our liability is accruing at a different rate than their calculations.
Response from TaxCloudSep 28, 2020
Thanks for the review David!
Suzanne
We are still having issues with duplicate invoicing therefore, we are paying twice as much for taxes. I understand it is not your fault but we are so busy I wish it was an easier fix on your website.
Response from TaxCloudSep 2, 2020
Hi Suzanne - Thanks for the review. If you are not already engaged with our support team regarding your issue, I'd urge you to contact them at 877-TAXCLOUD or [email protected] for assistance.