TaxCloud Reviews | Read Customer Reviews of taxcloud.com

TaxCloud Reviews | Read Customer Reviews of taxcloud.com

TaxCloud reviews

Showing 8 reviews with 3 stars · Clear filters

GL
Sep 17, 2024
Ok service with some issues
It is a great assistance to have tax experts help with sales taxes however, TaxCloud keeps changing the additional charges over the service fee and can’t seem to explain why in understandable terms.
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Ricki M.
Feb 23, 2024
Disappointed so far
You were really great when we were deciding ghetto go with your company. We did and since then service has been less than satisfactory.
Response from TaxCloudMar 11, 2024
Dear Rick, Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with TaxCloud has fallen short of your expectations since you joined our service. Your satisfaction is incredibly important to us, and we take your concerns seriously. Please know that our support team is here to assist you with any issues or questions you may have. We're dedicated to ensuring that you receive the assistance and guidance you need to make the most out of our service. Additionally, we want to assure you that we are actively working on improving our infrastructure and service quality to enhance the overall customer experience. Your feedback serves as a valuable reminder of where we need to focus our efforts, and we're committed to making the necessary improvements. The Head of our Customer Support team will be reaching out to you to gather more detailed feedback about your experience to help us improve and ensure any outstanding issues have been addressed. We appreciate your patience and understanding as we work to address your concerns and elevate our level of service. Should you have any further questions or if there's anything specific we can assist you with, please don't hesitate to reach out to us directly. Thank you for choosing TaxCloud, and we look forward to the opportunity to regain your trust and exceed your expectations in the future. TaxCloud Team.
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Gary K.
Nov 2, 2020
We currently are in test mode and every…
We currently are in test mode and every month i have to restate this or TaxCloud automatically stops updating and we have to call and wait. If we are in test mode we need to stay in test mode until we change it to live. Period.
Response from TaxCloudNov 3, 2020
Hi Gary - You are caught in our configuration window which is in place to give people ample time (usually 30 to 60 days) to set-up their account, build their integrations, etc. As your account was created a year ago, it's getting flagged each month. I'll speak with the product team and see if they might be able to do something to get you out of that loop. No promises, but I'll ask.
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Grace
Sep 2, 2020
Hard to get in touch if you have problems
It's a good service overall so long as you don't need to get in touch with them - I've left messages on their voicemail and don't get any response. :/
Response from TaxCloudSep 2, 2020
Thanks for the feedback Grace. I'd urge you to email us at [email protected] or use the chat function available on our website. We'll work on our phone system issues you describe.
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Ellen
Sep 2, 2020
Great concept, but...
Great concept, but I'm having trouble getting support to solve my integration issues.
Response from TaxCloudSep 2, 2020
Thanks for the review. The issue here was a misunderstanding regarding what an integration actually offers.
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Barbara
Sep 1, 2020
Unable to update credit card…
Unable to update credit card information online. Your phone number does not work. I received a $100 penalty because I didn't know that the card had expired. I owed 32 cent. No customer service. I repeat that I tried to call but your phone number on your site doesn’t work. If you would be so kind to provide a working number I will try again. 877-TAXCLOUD IS NOT A WORKING PHONE NUMBER. After this review posted I did receive an email trying to help resolve the issue. They also admitted that there is a confusion regarding the phone number and how to make contact with someone there to resolve problems.
Response from TaxCloudSep 3, 2020
Sorry for your difficulties. When no payment instrument is on file for an account we do charge a fee. However, if you had called our support team and explained the situation we would have waived the charge. To call us please use 877-TAXCLOUD. Update: We have removed the fee from Barbara's account. We also discovered that rarely, on certain phone systems the 877-TAXCLOUD number doesn't work as it adds an extra digit to the standard 7-digit phone number. We are working to remedy this.
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Martin W.
Sep 1, 2020
Minimum fee is quite high
We do not use TaxCloud very much. We are connected for the purpose of correctly calculating sales tax but do not use the tax filing service. For this access we are charged $18 mo. This is very high for the minimal use we have.
Response from TaxCloudSep 1, 2020
Thanks for the review Martin!
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sovannara
Aug 26, 2020
Not yet include New Mexico
Not yet include New Mexico
Response from TaxCloudAug 28, 2020
Thank you for the review! If you comment is pointing out that New Mexico is currently not one of our member states where we can offer services at no cost to you as we would get paid by the state, you are correct. However, we do offer sales tax calculation, reporting and filing services for New Mexico as a fee based service. Pricing for those services is available at https://taxcloud.com/pricing. Please feel free to reach to the New Mexico Department of Revenue and tell them #GimmeTaxCloud!
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