A Small Non-profit in NYS S.
We were contacted by a faraway state…
We were contacted by a faraway state saying that we filed a "negative return" and that they don't allow negative returns. Of course, TaxCloud filed the return. The state should not have contacted us directly, they should have contacted TaxCloud as they are our Certified Service Provider (CSP) for that state. We did have a slow response from TaxCloud and I wish they had better follow through. Frankly, I wish they had a system with trouble tickets that we could see so that any and all interactions for an issue would be shown there. We could mark a ticket resolved or reopen it. Eventually, after several ways of contacting them, we got the issue resolved. We are remaining with TaxCloud and they do provide an excellent value (they have filed 684 returns, over a 27 month period, and all we've paid was $13 for that service). I wish we could add a reasonable amount (say $5/month) and get trouble ticketing that would guarantee that no issue went unresolved. Their competitors charge an obscene amount that and those fees would crush us.