TaxCloudReviews of taxcloud.com

Alessandro was great to work with through our onboarding process and saved me a ton of unnecessary hours that I would have spent on a project.

AMAZING COMPANY.... WOW

We recently started with TaxCloud. The onboarding went very smoothly and the customer service has been excellent. We are very happy with the service.

We've been using it for a while, and there's no service. This has absolutely needed to be surfaced as a service whose job is to keep things on track. I once got totally scolded by their customer service for asking for an update after 2 emails.

There have been highs and lows. Like a seesaw. But the folks with TaxCloud have gone out of their way to help us out which is why we are going to renew our contract for the next year. JT in customer service has always been professional and helpful. Lindsay and Antoinette have been very patient so I can only say good things about these 3 people.

Our first month they delayed starting for another month because they felt like it. Second month they were supposed to file then just didn't. I had to do it myself then they filed again, but late. They demand your sales tax account passwords for many states which is terribly insecure practice. A sales tax site should have a... function to calculate sales tax. And said sales tax calculation is instant since it is literally a lookup and a multiplication. Nope. On the starter plan you can upload a CSV then several hours later a calculation might show up. Complain that it's broken and all they do is say to use their API, which costs more money. Starter is basically a bait and switch scam. The website is broken. The database lags behind so you upload transactions then go to look and they're not present.

We’ve had a very positive experience with TaxCloud. Their support team has been responsive and helpful whenever we’ve had questions or filing issues. Most recently, they helped us resolve a Denver penalty and interest issue related to problems with Colorado’s filing system. They kept us updated throughout the process and followed through until everything was resolved. We really appreciate the communication, professionalism, and continued support.

Fantastic experience with TaxCloud. I had some specialised requirements and the TaxCloud team went above and beyond to help me even though it would have been easier to say no. Professional and very kind guys.