TaxCloudReviews of taxcloud.com

Excellent advices We are a Swedish company looking to enter into the US market, but the US sales tax is very complex so we contacted Marion at TaxCloud that gave us a completely new understanding on how we should work with taxes in the US market. So now, when we are soon entering in US market, at least we know what we are doing in relation of sales taxation

Every interaction I have with TaxCloud support has been very helpful and best of all the people are genuinely friendly! Especially, and most recently, Chris Mercer. Really made my day!

Ginia was very helpful and serviceminded and guided me setting up our account, so we can go live with TaxCloud.

Ginia was fantastic- knowledgeable, extremely helpful, and very patient. Overall, Tax Cloud is wonderful and I suggest the service to every business owner.

Took months of back-and-forth with several weeks of no contact whatsoever to get what turned out to be a simple issue resolved. At no point was I convinced my issue was actually understood and being treated as a priority. The only positive thing I can say is that the support rep was friendly.

TAX CLOUD IS A COMPANY THAT YOU CAN COUNT ON. This was the best thing we as a company could do. Easy to install on our website. Chris Mercer walked us thru with patience and understanding, he is a great asset to the company, and it is such a pleasure working with him! Installed in a few minutes, it's working on-site! We are glad that we made the move to TAX CLOUD and WE HIGHLY RECOMMEND THEM Thanks, Tax Cloud for being there for all of us!

I really appreciate the time that Franchesca took to help me with all my questions :)

Initially when I had to set up sales tax for my website, I had spoken to both Avalara and TaxJar. It took about three weeks and four phone calls with an Avalara sales rep before I even got pricing, and TaxJar isn't an SST provider. I had finally spoken to Jessica at Taxability Solutions who recommended I also check out TaxCloud. I'm glad she did, because I'm very happy with them (going on four months now). Way cheaper than the competitors as well. TaxCloud was easy to set up, I had it working on my staging environment over a weekend. Compared to the competitors, the API is very simple and easy to use, and integrates perfectly with Magento (both 2.x and 1.9-LTS). I don't have to think about sales tax at all, and I have full transparency over what's happening. They set up a special taxcloud email where anything emailed from the states goes to both me and their team. They're also very easy to get a hold of. The week after I simply created an account, the director of sales (Marion) reached out to me for a phone call to see if I had any questions. After our first month's filing she reached out again and walked me through the reports to make sure I understood how everything is working. I don't ever feel less important as their client even though I'm not running a huge operation. I want to also put in a plug for Jessica from Taxability Solutions, who works directly with TaxCloud. She helps to register you for the non-SST states, and provides a concierge service (corresponding to letters from the states, audit defense, etc.) The combined price for Jessica's service and TaxCloud is still cheaper than I was quoted from Avalara, and I get way more service. Overall, I would recommend TaxCloud!