TaxCloud simplifies sales tax compliance for businesses of all sizes. With over 15 years of experience and trusted by 2,000+ customers, TaxCloud ensures you can calculate, collect, and file your sales taxes accurately across all 13,000+ US jurisdictions. Start a free 30-day trial with full access.
TaxCloud (taxcloud.com) has 196 customer reviews on Five Star Index, with an average rating of 3.9 out of 5.
Also known as
taxcloud.com
Website
taxcloud.com
Category
Accounting & Tax
Location
Austin, Texas
Listed on Five Star Index
2026
About these reviews
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The company replied to 72% of reviews.
Latest
Most recent review: October 2026.
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Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
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TaxCloud has great customer service and I've always been able to reach a real person at TaxCloud when I need help. Integration was easy with their simple and well documented API. TaxCloud has been a huge help streamlining our sales tax collection and remittance.
Response from TaxCloudDec 23, 2024
Thank you for the fantastic review, Ethan! We’re so glad to hear that our customer service team has been there when you needed support and that you’ve been able to connect with a real person—something we pride ourselves on.
It’s also great to know that our well-documented API made integration easy and that TaxCloud has been a big help in streamlining your sales tax collection and remittance. Simplifying these processes so you can focus on your business is exactly what we’re here for.
If you ever have further questions or need assistance, our U.S.-based support team is always just a message away. Thanks for choosing TaxCloud to support your business!
Best regards,
The TaxCloud Team
JF
Justin F.
Taxcloud services and pricing are…
Taxcloud services and pricing are excellent. On the odd occasions of bugs or filing notices their team is quick to respond and solve the issues
PB
Peter B.
10 out of 10!
Switching to TaxCloud has been a game-changer for our business. Their onboarding was exceptional, ensuring our e-commerce platform was seamlessly integrated and guiding us through setting up codes for accurate rate calculations.
TaxCloud’s customer support is superior to other providers. Their team is responsive, knowledgeable, and helpful. Shout out to Ryan! They resolve issues quickly and provide useful resources in their communications.
We’ve saved a considerable amount of money since switching from our previous provider. TaxCloud handles all calculations and filings, reducing our workload and stress.
For reliable, cost-effective sales tax compliance with top-notch customer service, I highly recommend TaxCloud. They’ve saved us both time and money.
GD
Guaranteed Dog T.
Great Support Lately
I started using TaxCloud when we shifted to selling supplies and merch online and needed to track our tax liability beyond just California. It gets the job done and I like not having to spend time on the filings myself each month.
Their customer support used to be hit and miss for us, but lately, over the last 6 months or so, I get responses much quicker and my issues seem to get resolved in just a few days. I also noticed their emails look different so it seems like they changed some things over there and it's been really working well. I get sent helpful links to FAQ pages that have screenshots or videos or sometimes right in the email to me as well.
I had a quick question today, a holiday, and I got an automated email that they were closed, which is fine... and then I STILL got a response from one of their support reps and got taken care of.
I'm not a huge company, so I appreciate still being able to get help and even an offer for a phone call. Definitely recommend.
AJ
Ainsley J.
Absolutely Atrocious Customer Service
Absolutely atrocious customer service! I have had nothing but problems with TaxCloud for years, their "support" team is never able to actually resolve the issues (some ongoing for 1+ years) and I finally decided to close my account after their rates skyrocketed. I was told my SST had been closed as of March 31 but have been getting angry letters from states saying I am delinquent in my filings (which TC was supposed to handle) and that my SST was never closed (which TC was also supposed to handle) etc etc. When I reached out to them, I was told multiple times that SST had been closed on March 31. After much pushing (and angry emails from me) I *FINALLY* was told by an agent, weeks later, that "Because some sort of error had occurred with the original submission, this cancelation did not take place until last week" [late June] So, if I hadn't been aggressive in my follow-up, the issue never would have been resolved. Go somewhere else - this place is NOT worth the trouble.
TC's response claimed I didn't close my account until June 22, however, I have a support ticket dated March 27 on when the closure was requested/initiated. So, even the response to resolve my complaint here was awful.
Response from TaxCloudJul 3, 2024
Thank you for sharing your feedback. We are truly sorry to hear about the issues you’ve encountered with our service, especially regarding the closure of your SST account and the complications that followed. We deeply regret that our support did not meet your expectations and that it caused such frustration.
After reviewing your customer support tickets, we found that you reached out to us on Saturday, June 22 regarding notices received by states in the SST program even though your TaxCloud account was closed following your outreach in March. On Monday, June 24, our customer support team promptly replied in the morning and discovered the SST board (separate entity from TaxCloud) did not receive our request to close your SST Sales Tax License account with them on 3/31–By the afternoon, TaxCloud Support had contacted the SST board to set the record straight with the proper effective date for the closures as March 31, and the SST board confirmed they were updating every SST state with the information to reflect the March 31 effective date closure. All the subsequent notices you received in the mail at the end of June and the beginning of July were dated before June 22. Therefore, they were issued before you reached out to TaxCloud on June 22nd flagging the issue and can be ignored; as the actions our support team took on June 24 addressed each of those notices, ensuring no penalties and interests were assessed for your business.
We have also reached out to you directly to schedule a time for you to speak with both our CEO and the Head of Customer Success. Our aim is to understand your experience in detail and learn from it. We are committed to providing excellent customer experiences, and when we fall short, it is crucial for us to learn and improve.
At TaxCloud, we strive to resolve issues effectively and promptly, and it is clear from your feedback that from your perspective, we did not achieve this in your case. We want to assure you and any future customers that when we do not get it right, we are dedicated to making it right and using the experience to enhance our service.
Thank you once again for your feedback. We look forward to the opportunity to discuss this with you and work towards a resolution.
HS
Hanah S.
Best Customer Service!
Taxcloud customer service has been beyond amazing. They are so helpful and even called and made me a video to help me solve my issue. Quick, reliable and friendly. Also taxcloud software is great but tbh the service is what keeps me here!!
RM
Ricki M.
Disappointed so far
You were really great when we were deciding ghetto go with your company. We did and since then service has been less than satisfactory.
Response from TaxCloudMar 11, 2024
Dear Rick,
Thank you for sharing your feedback with us. We're truly sorry to hear that your experience with TaxCloud has fallen short of your expectations since you joined our service.
Your satisfaction is incredibly important to us, and we take your concerns seriously.
Please know that our support team is here to assist you with any issues or questions you may have. We're dedicated to ensuring that you receive the assistance and guidance you need to make the most out of our service.
Additionally, we want to assure you that we are actively working on improving our infrastructure and service quality to enhance the overall customer experience. Your feedback serves as a valuable reminder of where we need to focus our efforts, and we're committed to making the necessary improvements.
The Head of our Customer Support team will be reaching out to you to gather more detailed feedback about your experience to help us improve and ensure any outstanding issues have been addressed.
We appreciate your patience and understanding as we work to address your concerns and elevate our level of service. Should you have any further questions or if there's anything specific we can assist you with, please don't hesitate to reach out to us directly.
Thank you for choosing TaxCloud, and we look forward to the opportunity to regain your trust and exceed your expectations in the future.
TaxCloud Team.
TR
Tom R.
We have used tax cloud out of laziness and it was a mistake
We have used tax cloud out of laziness for 10+ years. It started quite affordably and despite providing the same service has gone up in price quite a bit. They just gave notice that after next month its going up to $80 to calculate sales tax on just 200 orders, and far more after that.
This is better than the last price increase where they just doubled the monthly fee and we didn't find out until our statement. We have also had taxcloud grossly over bill us and support be rough at best.
Yeah its some work to migrate to something else, but its worth the hassle. Given their are services for $49 a month that calculate 250 transactions (after that is $100 for 1000 vs tax cloud at $300 for 1000) and they do tax calculations globally.
Yeah they were integrated with our cart, but we have a few more hours of testing a new solution and can then put tax cloud in our rear view for good.
Response from TaxCloudMar 11, 2024
Dear Tom,
Thank you for taking the time to share your experience with TaxCloud. We sincerely apologize for any inconvenience or frustration you may have encountered with our service. Your feedback is invaluable to us as we continuously strive to improve and enhance our offerings.
We understand your concerns regarding price changes and support experiences, we want to assure you that we take them seriously. As an ongoing initiative to improve TaxCloud, we've implemented significant updates to our billing system aimed at providing greater transparency and predictability for our merchants.
While we couldn't locate any support tickets under your name, please don't hesitate to reach out via phone or email so we can address any concerns you may have. We're also committed to refunding any overbilling that may have occurred.
Regarding pricing, TaxCloud has recently introduced a new billing & plan structure for the first time in over three years. Our pricing structure is transparent and readily available on our website at taxcloud.com/pricing.
Our goal is to offer the best possible service at competitive rates, and we acknowledge that there are other options in the market. However, we believe that TaxCloud's combination of calculation accuracy and bundled filing services offers unparalleled value for businesses of all sizes.
Furthermore, we are committed to ongoing innovation and infrastructure improvements to ensure that we can deliver the highest level of service and support to our customers. Your satisfaction and success remain our top priorities.
Once again, we appreciate your feedback and hope to hear from you.
Sincerely,
TaxCloud Team
