Michael
Customer support did not respond to inquiries
I suddenly, without explanation, received a $100 invoice. I wrote twice requesting clarification. No response. Update: 10 minutes after I posted this review, TaxCloud responded. Zero response to two emails, but a response in 10 minutes to a negative review. If I could, I would reduce to zero stars. Update 2020/9/4: It was closer to a week with no response from you. You call that "expecting an immediate response"!!! And then you try to shame me for being a small business. Yesterday I received an email saying I requested closure of my account. I did not. I imagine you closed it. And then directly lied to me. I can only suggest all readers of this review treat TaxCloud very warily.
Response from TaxCloudSep 3, 2020
Michael - Thanks for the review. You fail to point out in the review that you never actually used our service in any serious manner. You had ONE sale in 2020, in May. If you read our Terms of Service https://taxcloud.com/tos, we charge when you have a live store without a payment instrument in the system so we can actually perform our services. Update to Michael: You seem to expect immediate replies to your calls when you do no business with us. I'd suggest you read the positive reviews from those clients that actually use our service. Good luck with your business.