TaxCloudReviews of taxcloud.com

The level of customer service that TaxCloud provided was exceptional. Chris was outstanding in answering all my millions of questions via email and then setting up a call to resolve an issue. I can't thank him enough for his dedication to helping me find the answers that I needed. When you need help, be it taxes or otherwise to have great customer service agents who respond back to your issue right away and are always willing to help, that makes a huge difference in choosing to stay with a service.

We are a french company and we did not feel confortable with sales tax mechanism. TaxCloud make my life definitely easier. An efficient support team and an affordable price for a small company such our. I strongly recommend

My initial experience with TaxCloud has been outstanding! The support staff has been great at learning my concerns and addressing them professionally, with concern, and ensuring that I was satisfied with the outcome. We're off to a GREAT start!

Love working with the TaxCloud team! First had questions for the support team and was offered step-by-step help with the setup. Chris and Mark were both extremely competent and helpful. Then I had more in-depth Marketplace Tax questions and was introduced to Pat, VP of BizDev. Pat setup a time for a call with me and my co-founder and walked us though different options and gave us very transparent useful advice. Really appreciate all the help and look forward to using the product!

TaxCloud took the initiative to reach out to current customers and explain a company wide change in policy. Unheard of these days. Ms. Roger not only took the time to explain the process but went above and beyond to be available and educate a rookie working with TaxCloud.

The worst company ever! I did a free trial and then was automatically enrolled in multiple states that I have no Nexus in. They used an old account on file that was closed so I was charged 100.00 for not having a current account. Plus 29.00 from my bank. I never got any notifications this was all because I installed the plug in. I’m familiar with trials, the plug in will tell you your trial is over and you can uninstall the plug in, this is not the case at all with this company. So months later when I get a sale, I’m charged 30.00 for one transaction. Scammers. They don’t keep track if you actually need to pay taxes in the states then register you for 23 states that you do NOT need to pay taxes. I now have to cancel sales tax licenses in all these states that I don’t need to pay taxes in the first place. What a nightmare! Also I canceled Feb and then I go on the sight and my account was reactivated. Watch OUT! Edit 5 - btw your reply shows exactly how disrespectful and deceptive you and this system is. I was automatically enrolled in this 23 state sales tax and my cancellation was reinstated and if I didn’t check back it would not have been canceled. That is shady and why I keep updating this review because it’s ongoing. Good luck to you and your business plan as well.

I don’t even know where to start. I started my online business August 30, 2020. I got a letter from the California Department of Tax and Fee Administration. The letter basically stated that I was late on my paying my taxes and if I didn’t do it within 2 weeks the were going to suspend my seller permit. Well needless to say this letter sent me in a downward spiral. I had never processed sales tax before, ever. I was one of those people that worked all my life and filed my W2 ever year for 37 years without a problem. The thought of this sales tax process made me sick. The more I investigated the process the more it made me sick. For three days I would ask different people in my family and or friends and every time I spoke about it, it got incredibly quiet. It was not until my IT guy told me to just call Tax Cloud. They have a customer service line, and you are paying for a service maybe they can help you? And I did. That is when I first met Franchesca! OMG, not even knowing I hit the jackpot!! I told her I was so overwhelmed with the whole process and I didn’t even know where to start and if she could please guide or help me in some way… Little did I know where this journey of a phone call would take me. When I called, I’ll be honest I was scared, sad, but somewhat optimistic. Then when we started talking, I noticed the calmness in her voice. It set the tone for the first part of our conversation. She started to explain the process to me, and I completely lost it on the phone (I feel bad now) it was so overwhelming and there was so much I didn’t understand I just told her I was going to close my business that this was not worth all this stress!!! With a complete calmness she told me that things will be ok and that she would walk me through every step. I’m thinking this girl is crazy I am not going to be able to do this… Then she started to explain about the threshold of each state and what it meant and how that would help a small business like mine. At first it didn’t click, it was all too confusing, but she kept explaining in different ways and reassuring me it was going to be ok!! then it clicked!!! OMG I felt this peace fall upon me. I even questioned; I don’t have to do all states?? At least not right now?? I’m laughing as I type this because I had myself so over the cliff… What she explained to me is that Tax Cloud would provide all the information I needed to do my taxes. Everything I need, will be on a report and she was right. Its absolutely amazing. All the county and city information right in my hands!!! I’m so glad I chose Tax Cloud!! Right now, I feel like I can keep typing forever. The gratitude I have is overwhelming! Not only did Franchesca explain the process step by step, she made sure I understood it. She took the time over the next two weeks working with me. Talking with me on the phone, with video chat, and through email. I told her how thankful I was and how amazing she has been. Her calmness, dedication and knowledge were exactly what I needed. Today I filed and paid my third quarter taxes!! I would not have been able to do so without the sincere dedication of Franchesca! Franchesca, thank you! Thank you for taking the time with someone like me. You helped me. You showed me and educated me on this whole process and for that I am forever grateful. I will never forget what you did for me. Much respect, Lisa Rios BPB Marketing & Consulting LLC

Excellent product, adding into our ERP, Odoo, and it's been working great. Nothing else to say as long as that keeps up, and we are 8 months in now.