TalkspaceReviews of talkspace.com

I enjoy my therapist

While I loved the therapist I was paired with and the psychologist I was paired with was also an excellent match, the service itself is seriously lacking. When I ran into billing issues I opened numerous help tickets that went unanswered by customer service, to the point that I had my therapist try reaching out to TalkSpace about the issue with the same result of no response. I then tried using the help chat online - again no response. After finally tracking down an 800 number online, I tried calling numerous times only to be put on a hold loop message waiting for a customer service rep to pick up the call but then have it disconnect without ever speaking to anyone. Since this is a serious issue of being double billed for services I've had to go ahead and open a dispute with my credit card company since nobody at TalkSpace will return my inquiries into this problem. Unfortunately I will be canceling my subscription and trying to find a way to continue to see my therapist outside of TalkSpace while finding a new psychologist within my area as well.

I’m honestly so grateful for my therapist. Having someone who truly listens, challenges me in healthy ways, and supports my growth has made such a difference.

He's very understanding and demonstrates how to help.

So far I have not been able to connect with a therapist that I mess well with. I am on my third therapist and every time I talk with one it seems like they are preoccupied with something else. The conversation gets awkward and uncomfortable. I am going to give this one more shot before I stop trying all together- only because it would be months before I could get into see someone locally.

My experience is profession And Security.

Therapist is very eaasy to talk to. Very supportive.

My therapist is awesome, listens, and doesn’t judge