TalkspaceReviews of talkspace.com

My counselor creates a space where I feel heard and supported, while also guiding me to reframe how I interpret situations. Through this process, I’ve developed practical tools to challenge and change negative thoughts about myself. I’ve also begun to approach conflict differently. Instead of internalizing it, I take a step back and consider whether the disagreement may stem from differences in values rather than personal shortcomings. This shift has helped me respond more thoughtfully and with greater self-awareness. I’ve made a conscious effort to practice self-reflection, which has allowed me to recognize my own growth. While I still appreciate external validation, I am learning to find genuine satisfaction in my own actions, thoughts, and progress without relying on others’ approval.

Being able to have therapy in the comfort of my home alone is the greatness of it.and my therapist is great!

My therapist is easy to talk to and helps me set goals and boundaries

This review is independent of my care giver, with whom I am absolutely enchanted with. I've deducted one star, but it would be a half-star if that were possible. In a world of Zoom and Teams, it baffles me a bit that screens cannot be shared during a video therapy session. I really feel that sharing screens should be made a feature. Additionally, it's a bit of a hassle that only .pdf's can be shared. I get that certain file types can be malicious, so I wouldn't expect Excel or Word files, but surely there must be some types of image files (.jpg, .png, .gif...heck, even .tiff) that would be safe to share. Except for the direct cam-to-cam experience, it feels like there is an unnecessary amount of inflexibility/ difficulty in what should be a frustration-free, healing experience.

Im on my second therapist. The first left; i was pretty comfortable with her and was worried when I had to find someone else. I’ve only had 2 sessions with Melissa but I feel like she is really good! She has me talking about the root of my problems and I think she is really going to help me.

Initial onboarding was painless. Therapist was a great listener and asked at least one very valuable question during each session. I came away each time having explored aspects of the topic I likely would not have explored without his input. Very valuable.

Convenient for busy adults!

Talkspace is a good app that’s easy to navigate. I also love my therapist and the rapport we have established, but I am constantly dealing with one thing after another when it comes to billing and insurance. Being charged $120-160 for a session from a month ago out of nowhere and without any notification overdrafted the account that’s connected to Talkspace. I was under the impression I had session credits. From my understanding, Tricare is supposed to cover the entire session. I have yet to hear anything back from customer service and unsure if I should even go to my session today with the therapist I trust and need to see twice a week as part of my consistent healing regimen. Edit to add after their response below. I still have not had anyone respond to my ticket. Their phone lines are only open M,Wed,Fri from 10-4. It’s 3:30 and the robot on the phone is saying the phone lines are closed. I’m getting close to cutting ties with Talkspace and moving to Sondermind. I had to lock my bank card so they would stop auto-charging me huge unexplained bills.