TalkspaceReviews of talkspace.com

You will do better to find a therapist on a sliding scale or find another therapist in your area. I initially had a good therapist at the beginning of my trial. When I learned my job offered free unlimited subscription of Talkspace, I was thrilled. However, I would have to change therapist because she did not accept my insurance. My 2nd therapist went ghost on me after having a few sessions. I made progress with him, so I continued to use Talkspace and found another Therapist. He is very good, although sometimes he forgets to respond at times ( >72 hrs). I think it is the platform and what ever algorithm that is being used that they have to respond in a certain time. I think he gets so bombarded but tries to respond with a teaser and then he is gone until 1 week and then we fully catch up. Although he is very nice, it is not very helpful to me and what I currently need. When I need to speak with him thoroughly, and I mean more than a short text or at least a video, I can not. Luckily my services are included through my insurance, so I try to be bite the bullet. But if I had to pay for something like Talkspace, I wouldn't and would actually hire a therapist to have that consistency.

You deserve something better than talkspace… no contact no concern no reply. This app just wants your money.

I have can't log into my account and I've been back and forth with virtual email only tech support for over 4 hours and just keep getting walk through steps If i didn't pay already by signing up I would have given up

It takes a lot for someone feeling like they need help to seek help. This I assure you will be the most uncaring bottom Of the barrel care providers you will find.

Terrible company. I never did a single session and when I went to get a refund, they send you to some strange refund wizard. Once complete they only refunded me 75% of my payment. The wizard gives you two choices; Accept refund or wave refund. Not sure what wave refund means, so I guess I just got ripped off for 25% of my never used monthly subscription.

Scam. I needed a psychiatrist and they signed me up with a Marriage counselor? Plus I got charged without ever having a session. Screw this company. Times are tough enough and this company is fleecing people who are looking for help.

Scam. I subscribed to the messaging only option for $316 for 4 weeks, With a coupon code it was $216. I got 1 introduction message that was obviously an auto-reply, then I didn't get a response to my reply...or follow up reply...or second follow up message. After 4 days, I looked at a lot of reviews online and found out this is how they treat all of their clients. I canceled my subscription and requested a refund (after having to do more research to figure out how to even request a refund). They kept $50 and refunded the rest. This was also automated. I assume it was prorated because I canceled quickly enough. If you do the whole 4 weeks with an unresponsive therapist stringing you along, you'll probably get $0 refunded. The therapists are unresponsive and when they respond, it's with some copied and pasted generic message. They get paid to string you along as long as possible to make the most money. I heard this from a therapist that was hired there, and went through the training. She quit during training because she saw it was "dangerous and unethical." I Googled my Talkspace therapist's name, and the results showed she was affiliated with at least 10 on-line therapy apps/sites. How could she possibly be of help to anyone with a client base spanning across 10 sites? I won't include her name here, but I'd encourage anyone to Google their therapist and see if their Google results are similar. It's reprehensibly unethical. Disgusting. If you really need help, you will have to make time for a flesh and bone therapist, face to face. This scam is no cheaper in the long run, and it will give you no positive results. You'd be lucky if it didn't cause mental harm. DON'T DO IT.

Definitely would not recommend. I signed up for a video telehealth membership which includes four visits with each month with no carryover. They are very attentive at first and send you three therapists that meet your needs. If none of them seem right you can request more but they don’t send more than three. When you pick one you are sent to schedule your free 10 minute introductory appointment. Mine was a week out. I didn’t feel that councilor was a good fit so I tried to change. I was having difficulty navigating the app so I put in a ticket with support. It took them a week to get back for me to schedule with a new counselor. Same process of three at a time. Again you pick a councilor and minimal availability within a week. The councilor was ok but she canceled one session then said the final session was to close to the second session which put me over the one month. I did receive a refund of $65 for the missed session. I would definitely not recommend