Talkspace Reviews | Read Customer Reviews of talkspace.com

TalkspaceReviews of talkspace.com

4.22,359 reviews
Mental Health
622 3rd Ave, New York, New York

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Talkspace

About Talkspace

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.

Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: talkspace.com
Website: talkspace.com
Category: Mental Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Talkspace reviews

2,359 approved reviews, newest moderated first

RAJ S.
Jan 23, 2025
Working with my therapist via Talkspace…
Working with my therapist via Talkspace platform is very beneficial and rewarding intra-personally… From my affect & overall health
Response from TalkspaceJan 23, 2025
Thank you for your feedback. We're thrilled to hear that your experience with Talkspace has been so positive. It's wonderful to know that the platform has been beneficial for your well-being. We appreciate your feedback and are committed to providing a supportive and effective platform for mental health care.
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Answer C.
Jan 22, 2025
My therapist has really helped me be…
My therapist has really helped me be confident
Response from TalkspaceJan 23, 2025
Thank you for your feedback. It's wonderful to know that you've gained confidence from your providers support. Your review is a great way to let us know we’re on track for making our clients smile!
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Heather G.
Jan 22, 2025
Mary Ann has been a true blessing
Mary Ann has been a true blessing. She has been such a beacon of hope and light as I have lossed 3 of my precious loved ones, while navigating a carrier that has caused me undue stress. She is my safe space when my world feels out of control and helps me regulate my anxiety. Talkspace matched me to her and I'm forever grateful! Thank you!
Response from TalkspaceJan 23, 2025
Thank you for your feedback. It is wonderful to know that you have found a safe space and support during a difficult time. We are grateful that you have shared your experience and hope that you continue to find comfort and healing in your sessions.
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Karen
Jan 22, 2025
Therapist is great and I am benefitting…
Therapist is great and I am benefitting from his services.
Response from TalkspaceJan 23, 2025
Thank you for your feedback. We really appreciate you taking the time to leave us a review, These are the stories that keep us so motivated to continue doing what we’re doing, and we’re so happy to hear that you have built a connection with your provider.
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Talkspace M.
Jan 22, 2025
Easy to use 99% of the time
Easy to use 99% of the time. Only thing that bothers me is when the video camera doesn't work which is very often for myself and my therapist.
Response from TalkspaceJan 23, 2025
Thank you for your feedback. We understand the frustration of encountering issues with the video camera. We're committed to providing a seamless experience and will look into improving the reliability of this feature. Please contact us at [email protected] and we are happy to assist you.
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Talkspace M.
Jan 22, 2025
Major Support
I was lucky enough to be paired up with an amazing therapist by Talkspace on the first try. The app is very straightforward and easy to use. To get on the phone and chat is one of my favorite parts of the week.
Response from TalkspaceJan 23, 2025
Thank you for your feedback. We're so happy to hear that you've had a positive experience with Talkspace! It's wonderful that you've found a therapist who is a good fit for you. We're always striving to make our app as user-friendly as possible, and we're glad you appreciate its ease of use. We're thrilled that you look forward to your weekly sessions.
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Canada I.
Jan 18, 2025
Disgraceful platform. Do not use!
I signed up to try the platform for a month. I was matched with a therapist and scheduled my first appointment. On the day of the appointment, the therapist cancelled with less than an hour notice because she "needed therapy herself". Okay, happens so we schedule another day. Two days later, we met and everything went well. We scheduled our next appointment and she shows up 10 minutes late and did not make up for the missing 10 minutes. We scheduled our 3rd session, I show up and she didn't. 10 minutes later she messaged me saying that the "platform was down for her" - technical issues. Fine, so we scheduled for the next day. Again, I show up, she cancels as I'm waiting for her, not giving any reason - just cancelling. This platform is an utter disgrace.
Response from TalkspaceJan 21, 2025
Thank you for your feedback. We apologize for the series of unfortunate events you experienced. It's clear that you were looking for a reliable and consistent therapeutic experience, and we regret that your expectations were not met. Please contact us at [email protected] and we are happy to assist you.
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Talkspace M.
Jan 18, 2025
In-person therapy sessions are way more…
In-person therapy sessions are way more productive and 30 minute sessions are not productive. Standard should be 1 hr long sessions to get any real progress.
Response from TalkspaceJan 21, 2025
Thank you for your feedback. We understand your frustration with the length of the therapy sessions. We value your feedback and will take it into consideration as we continue to improve our services.
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