Talkspace Reviews | Read Customer Reviews of talkspace.com

TalkspaceReviews of talkspace.com

4.22,359 reviews
Mental Health
622 3rd Ave, New York, New York

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Talkspace

About Talkspace

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.

Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: talkspace.com
Website: talkspace.com
Category: Mental Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Talkspace reviews

2,359 approved reviews, newest moderated first

Chelsea O.
Feb 11, 2025
By far the best mental health app I…
By far the best mental health app I have ever used. I have been through many therapists and psychiatrists and they matched me with the best that I could build a relationship with. Extremely grateful.
Response from TalkspaceFeb 11, 2025
Thank you for your feedback. We are so happy to hear that you have had such a positive experience with our app. It is our mission to connect individuals with mental health professionals who can provide the best possible care. We are truly grateful for your kind words and appreciate your feedback.
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Jon R.
Feb 11, 2025
Video quality
My therpist, Noelle Bauer, is amazing. The one negative I have is the quality of the video platform. It's often choppy and lagging, and Noelle often has to switch to her phone. I've never had a video issue while on any other platform. She has told me that I'm not the only patient to say this to her.
Response from TalkspaceFeb 11, 2025
Thank you for your feedback. We're very sorry to hear about the issues you've experienced with the video platform. We understand how frustrating it can be when technology disrupts your sessions, especially when it impacts your connection with your therapist. We value your feedback and will share it with the team responsible for the platform.
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Mickey
Feb 11, 2025
If you can, book Crystal
Crystal in my opinion is the best therapist. Keeps it real and gives the soundest advice. She has helped me with my communication with others and even myself.
Response from TalkspaceFeb 11, 2025
Thank you so much for your feedback. We are so happy to hear that you have had such a positive experience with Crystal. It is wonderful to know that she has helped you with your communication skills and self-understanding. We are grateful for your kind words and appreciate you taking the time to share your experience.
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Nicole St. J.
Feb 11, 2025
Easy to use platform and a great…
Easy to use platform and a great therapist.
Response from TalkspaceFeb 11, 2025
Thank you for your feedback. We're thrilled to hear you've had a positive experience with our platform and therapist. Your feedback is greatly appreciated.
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Nancy
Feb 11, 2025
This company is invaluable
This company is invaluable. There is NO way that I could keep up with driving to an appointment, based on my work life. However, I truly need to be in regular therapy. Thankfully, Talkspace allows me video calls AND it is covered by my insurance. Winner, winner, CHICKEN DINNER! You owe it to yourself to manage your mental health these days. There's just too much going on in the world, specifically with abusive people, that talking things through is paramount to you not becoming a part of the problem. Another thing I always encourage people to understand is that finding the correct therapist is like buying shoes. Not every therapist is the right therapist for you. So, DON'T give up! If you don't like the vibe of the first person you are matched with, find another! After all, we pay them! They don't pay us. So, keep searching until you find the right shoe for you!
Response from TalkspaceFeb 11, 2025
Thank you for taking the time to share your experience with us. It's wonderful to hear that Talkspace has been a valuable resource for you in managing your mental health. We understand the importance of accessibility and convenience, and we're glad that our video call option and insurance coverage have made therapy more manageable for you. We also appreciate your insightful advice about finding the right therapist. It's crucial to remember that the therapeutic relationship is a partnership, and it's important to find a therapist who you feel comfortable and connected with. If there are any specific areas where we can improve, please do let us know as feedback is always welcome here at [email protected].
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Sergine
Feb 11, 2025
It helps
It helps. I love it.
Response from TalkspaceFeb 11, 2025
Thank you for your feedback. Your kind words about our services are really appreciated. We love making our clients days and we can’t wait to have the opportunity to make you smile again! Thanks for choosing us!
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Cheryl L.
Jan 29, 2025
Good luck canceling
Good luck canceling! They say that I don't have an account (my minor son does), but I pay. They won't let me cancel! I now have to contact my credit card company and see what they can do.
Response from TalkspaceJan 31, 2025
Thank you for your feedback. We understand your frustration with the cancellation process. We strive to provide a seamless experience for all our customers, and we apologize that this was not the case for you. We will look into this matter further to ensure that our processes are clear and efficient.
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Z E.
Jan 24, 2025
The delay and many hoops you have to…
The delay and many hoops you have to jump through for releasing records to YOURSELF is ridiculous.
Response from TalkspaceJan 27, 2025
Thank you for your feedback. We understand your frustration with the process of releasing records. We are committed to improving our processes and making them more efficient for our customers.We value this information, and as Talkspace continues to develop and grow, our team will be sure to take your experience into consideration in order to continuously improve our client experience.
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