Talkspace Reviews | Read Customer Reviews of talkspace.com

TalkspaceReviews of talkspace.com

4.22,359 reviews
Mental Health
622 3rd Ave, New York, New York

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Talkspace

About Talkspace

Talkspace is an online therapy service that connects users to a dedicated, licensed therapist in their state of residence through private messaging, live sessions, or both, depending on their plan. For plans that include asynchronous messaging sessions, clients can regularly message their dedicated therapist via text, voice, or video as life happens - anywhere, anytime. Therapists engage daily, 5 days per week.Founded with the mission to eliminate the stigma associated with mental health and make therapy available to all, Talkspace has a network of thousands of credentialed clinicians and has been used by over one million people to grow, heal and overcome day-to-day challenges.

Talkspace (talkspace.com) has 2,359 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.

Also known as: talkspace.com
Website: talkspace.com
Category: Mental Health
Location: New York, New York
Listed on Five Star Index: 2026

About these reviews

Replies: The company replied to 95% of reviews.
Latest: Most recent review: October 2026.
Edits: Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score: This company cannot pay to remove reviews or change its score.

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Talkspace reviews

2,359 approved reviews, newest moderated first

Nicole T.
Apr 28, 2025
Highly recommend
Being able to have sessions from the comfort of my own home as well as having options to text, audio, or video is great. It's also very helpful that you can change providers if you need. My current therapist is amazing and I'm so grateful for this app!
Response from TalkspaceApr 30, 2025
We appreciate your kind words and are thrilled to hear that you're finding our app helpful and convenient. It's wonderful that you've connected with a therapist who is a great fit for you. We're committed to providing a supportive and flexible platform for mental health care, and we're glad that our features are meeting your needs.
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Talkspace M.
Apr 21, 2025
My therapist is always kind
My therapist is always kind, listens and attentive. I love being able to do virtual.
Response from TalkspaceApr 24, 2025
Thank you for your feedback. We are so happy to hear that you are having a positive experience with your therapist. We appreciate your kind words and are glad that you are finding the virtual sessions to be beneficial.
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April K.
Apr 18, 2025
The meeting with my provider was great
The meeting with my provider was great: once I finally figured out how to access her. I mistook what I booked and it was through messaging which gave me time to think about our exchange. Working with Talkspace's platform was very frustrating. First I set up messaging with my provider and it used up one of my sessions. The only thing included in this exchange was the doctor introducing herself to me which I had already read during the selection of providers. This happened once again and I had no idea the window closed in 5 days. Now I have lost 2 sessions. This added to the frustration. So I had one 45 minutes session and my session credits are used up. I would have called the experience a nightmare (how I actually felt) but it was requested I be constructive.
Response from TalkspaceApr 24, 2025
We understand your frustration with the Talkspace platform. It sounds like you encountered some difficulties navigating the messaging feature and lost two sessions due to the time limitations. We appreciate your feedback and will use it to improve our platform's user experience. We strive to make our platform as intuitive and user-friendly as possible, and we're working on addressing these issues. We're glad you found your provider helpful, and we hope you'll continue to benefit from the therapy sessions. We value your feedback and will use it to improve our services.
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Debbie S.
Apr 17, 2025
I've deep Gratitude for Talkspace
I've deep Gratitude for Talkspace. My therapist in incredible, the ease of use is amazing. I recommend it to everyone.
Response from TalkspaceApr 24, 2025
Thank you for your kind words! We are so happy to hear that you are having a positive experience with Talkspace. We are committed to providing our users with the best possible care, and we are thrilled that you are finding your therapist to be incredible. We appreciate your recommendation and hope you continue to find Talkspace a valuable resource.
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Tonya
Apr 17, 2025
very accommodating
very accommodating ! time wise, internet issues! all my sickness, travel to get kids!
Response from TalkspaceApr 24, 2025
Thank you for your feedback. We appreciate your kind words about our accommodating nature. We understand that internet issues can be frustrating, especially when traveling with children. We strive to provide a seamless experience for all our guests and will take your feedback into consideration as we continue to improve our services.
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Talkspace M.
Apr 17, 2025
Sister Marian is always good
Sister Marian is always good
Response from TalkspaceApr 24, 2025
Thank you for your feedback. We are so happy to hear that you had a positive experience with Sister Marian. We appreciate your kind words and will share your feedback with her.
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Talkspace M.
Apr 12, 2025
I want to share some thoughts on…
I want to share some thoughts on Talkspace's current therapist assignment process. Their policy of automatically pairing clients with a therapist—without offering the option to choose or change before the first session—creates a barrier right from the start. For me, having an initial appointment with a therapist who might not be a good match would have been a poor use of time. While I recognize that I have my own preferences and biases, I believe I deserve a service that customizes provider matching to better suit individual needs. Moreover, even if immediate real-time support is challenging to provide, a basic level of courtesy should be a cornerstone of customer service. The current approach leaves clients feeling stonewalled into attending sessions with professionals they’re not comfortable with. I plan to share this feedback with my insurance company, as I believe this issue warrants further attention and improvement.
Response from TalkspaceApr 14, 2025
Thank you for your feedback. We understand your frustration with the current therapist assignment process. It's important to feel comfortable and confident with your therapist. Please contact us at [email protected] and we will be happy to assist you.
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Ebony D.
Apr 11, 2025
My therapist makes me feel heard
My therapist makes me feel heard. The interaction make feel at ease. I highly recommend doing it at least twice or more. I always look forward to speaking with my therapist.
Response from TalkspaceApr 11, 2025
Thank you for your feedback. We are so happy to hear that you are finding your therapy sessions helpful and that you feel heard by your therapist. It's wonderful that you feel at ease during your sessions and look forward to speaking with your therapist. We are committed to providing a supportive and therapeutic environment for all our clients.
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