Mickey
Talkspace needs to improve talking to customers.
I had a very unpleasant experience with Talkspace the company. I joined and received a therapist and she was wonderful. However, i was trying to work out a situation with an estranged adult child. When the therapist wanted to talk with my daughter I asked how to do this: Talkspace customer service informed I had to have "couples" therapy and I had to reregister. I attempted to do so. The registration process informed me that they did not accept my insurance. (though they did the first time I signed up) I attempted to call them. I was on the phone for 40 minutes waiting and then it hung up on me. I then wrote a letter to the CEO of the company. I did not get a response back. At this point I decided I am not going to beg this company to prove me with a service. I moved on the Betterhelp. I think the worst part of this with this company was the feeling that they don't give a damn about their customers. Like we don't have to respond to you because we have plenty of customers. I am done with talkspace.
Response from TalkspaceAug 18, 2025
Thank you for your feedback. We would like to first extend our sincere apologies regarding the experience you have encountered. We don't like to see anyone upset and inconvenienced. We always strive to create a positive experience for all at Talkspace. Please contact us at [email protected] and we will be happy to look into this matter with you.


