TalkspaceReviews of talkspace.com

The therapist I connected with is wonderful!

Easy, had a great therapist. I want to continue with her.

My experience so far has been positive because they paired me with a therapist who met my needs, online appointments that I can do from anywhere with my laptop or phone, appointments that meet my scheduling needs, and with my insurance, it has made therapy both accessible and affordable.

I love Scott, he has helped me navigate so much. Finding him through the app has been the best thing that has happened to me! Super grateful for my experience and the services!

I haven't really had therapy before, so not a lot of experience, but it has been helpful for me to talk to someone; to think about things differently and problem solve issues in my life.

I appreciate my therapist and her availability

Ana is the best! I look forward to seeing her during our sessions

The sessions are only for 45 minutes NOT 60 minutes (which I didn't know - if I new this I probable would have tried a different route) but the virtual visits will automatically cut off 43-44 minutes. Most of the time the sessions just ended abruptly. The therapist did not show up for one of the scheduled virtual appointments - I waited for 15 minutes, therapist did not come on. Texted the therapist and did not hear back. Heard back 3 days later. Therapist was sick - however, nothing notified me that the virtual visit was cancelled. I thought with 2 out of 6 sessions that I had left, I was not about to find a new therapist and start over with only just 2 sessions left. I called customer service to see what happened to my therapist (this was before I heard back from her), the customer service representative was very rude and short with me at first until I said - what if I was suicidal? The therapist not showing up is not a good thing. What if I had serious mental health issues? After I said this was only when the customer service rep became became nicer. More training is needed in this area for customer service representatives - especially this being a behavioral health representative. The reason why I gave talkspace a 2 star was because it was quick and easy to schedule a therapist. You just pick the date and time that you want, however, it does not give you an option to choose the type of therapist that you want or even screen them to see what their specialties are. So it does limit you to the type of therapist you desire. I felt like mine needed more experience - the quality of her skills just is not there yet.