TalkspaceReviews of talkspace.com

I signed up for both therapy and psychiatry. I was completely misled that talkspace has actual psychiatrist, so after meeting with an aprn who treated me like a number for multiple sessions I was told I need to go to zocdoc to get a psychiatrist to assist with previously diagnosed ADHD. My intention on going on talkspace psychiatry was for services that i need. There should have been a disclaimer early on so i wouldnt have wasted months and money in useless follow-ups to feel misunderstood. To elaborate, he clearly didnt understand pmdd nor care to learn about current life stressors impacting my symptoms but rather jumped to just bucket me into someone with anxiety and to educate me about how he has a "3 month wait list to see him" since he's "so good" ( yes, his words). Being a nurse, and healthcare leader, i updated him on the many undesirable side effects of the prescribed medication and he was response was to thank me for the update - not one ounce of concern nor reassurance. Not to mention, when i last logged on he disappeared and i was matched with another aprn with no communication as to why. Maybe my therapist wrote in her note how disatisfied i told her i was with him, or perhaps he just didnt want to bother with a client who actually wanted the right kind of help and not a quick script. The therapy sessions with a therapist are much better as my therapist takes the time to build a rapport. It's a shame because I have advocated for decades for people to utilize mental health services and I experienced exactly why others steer away. Talkspace, you can do better. Get real psychiatrist on board, triage patients accordingly and educate the general public on what they need so they can be proactive in finding the right services. Lastly, find aprns with a drop of empathy. Being treated like a number is not what healthcare strives for.

Convenience to proper and accessible mental health.

Enjoy the sessions. Jeff is very professional, and laid back, makes you feel comfortable.

My Support LPCC-S is fantastic. She’s very smart and pats attention to detail. We’re in an odd situation, that may not seem so odd to her or others, but we’ve never been in this sort of ordeal and needed someone to speak to to try and decrease some anxiety. While we enjoy our conversations, we’re not so sure it’s helping with the anxiety as a grand, but it is nice to have someone to talk to about this. We thank her from the bottom of our heart for being available.

My experience with Talkspace has been overwhelmingly positive. The platform makes accessing mental health support incredibly convenient, allowing me to connect with licensed professionals who fit both my needs and my schedule. I especially appreciate the flexibility to message or meet with my therapist outside of traditional business hours, as it’s a level of accessibility that makes a real difference. Each therapist I’ve worked with has been compassionate, professional, and genuinely committed to helping me navigate challenges in a meaningful way. The ability to match with qualified therapists who align with my preferences has made the process smooth and reassuring. Talkspace has made prioritizing my mental health more manageable and sustainable. I’d highly recommend it to anyone seeking thoughtful, high-quality support that adapts to modern life.

Original review: Zero customer service. Did not bill my insurance correctly, would not communicate with me or my insurance, and has no real-person billing service. Update: Hopefully you can see that the response of this company is to instruct me to email an anonymous email address! Oh, my, what they think customer service is... No way to speak with a real person. Now I have had to engage a third party "Health Advocate' just to try to recoup some of the money they continue to automatically withdraw from my credit card (which they hold forever) even though I have had to stop my therapy service.

Feel like the therapist listens and is genuinely trying to help. It is easy to make appointments online and to get on to the therapy session.

Morgyn is a great therapist. She has helped through some hard times.