Tiana Y.
30 days to receive medical records
My specialist via the site have been absolutely amazing. However, if you need support for IT issues or requests for medical records or have billing issues expect to never receive a response from the medical records team. The phone lines do not work either. The entire operations teams an unresponsive. I have also filed a BBB complaint and have yet to receive a response to that either. Use at your own risk.
Response from TalkspaceJul 29, 2026
We appreciate you sharing your experience. We are concerned to hear about the difficulties you've faced with our support teams and the lack of response. We are actively investigating these operational issues to improve our service.


