TalkiatryReviews of talkiatry.com

While the convenience is nice and my doctor has been great, most of the information talks about the low prices you can get with insurance, including as low as $25. The hard part is actually figuring out how much you're going to owe and getting hit with a $500 bill for one visit.

You can trust these people. Help is on the way. Not only am comfortable with her approach, but the whole Talkietry team has been there when needed. Everyone makes you feel like they really want to help.

Dr Li is amazing and has made the quality of life so much better, he listens and moves quickly to fix what he can, thank you Dr!

My last appointment was October 8th, where my provider changed my prescription. It is now October 24th and I still can't get my medication because no one from Talkiatry has contacted my insurance. I am now out of medication and no one at Talkiatry can or will help me - they just make excuses about how no one can contact the prior authorization department or the doctor directly. It is appalling that an organization will simply let you run out of medications.

This is the first and last time I ever get help from Talkiatry. I’m a new patient and new to the medication management provided by a psychiatrist. After completing Talkiatry’s assessment, they matched me with Dr. Reyes. I started in June 2023. I had very high anxiety and depression, low motivation, and low energy—to the point that I couldn’t work or take care of my husband and our dog. Dr. Reyes prescribed me three different medications. My anxiety only decreased a little, yet I still had low energy and motivation, along with heavy fatigue, night sweats, and chills that ruined my sleep. I still couldn’t achieve any of the goals I wanted. Somehow, Dr. Reyes kept me on the same medication, even though I often told her that I was having bad side effects and symptoms. She believed it was my hormones from my birth control pills and suggested I get bloodwork done from other providers, such as a gynecologist, reproductive endocrinologist, or endocrinologist. I followed her instructions because she’s a doctor. It took a year to gather all the bloodwork tests to convince my psychiatrist to let me try a different medication. I learned the meaning of the word “tapering” while slowly getting off the medication before starting a new one. After two weeks of tapering off, I had the worst stomach issues ever. I stopped taking any pills and paused my visits with the psychiatrist. I could hardly work at my job, which caused even more financial stress. My gynecologist suggested I see a gastroenterologist for more tests, and I also had to meet with a registered dietitian. My last visit with my psychiatrist was in June 2025. I received a discharge letter with inaccurate reasons for why I wanted to discontinue treatment. Before calling Talkiatry to complain, I requested my medical records because I thought I might need them for my new doctor. Shockingly, the medical records contained notes from all my visits with my psychiatrist—written by Dr. Reyes! What’s worse is that there were many inaccurate details, including diagnoses I never knew about. Dr. Reyes didn’t do her job properly. Not even Talkiatry’s vague FAQ or any part of their website explains this type of treatment. Their website is not user-friendly. I made several phone calls to Talkiatry’s Customer Service and Escalation Team to share my concerns and feedback about the poor assessment and quality of care I received. (For your information, I did have a therapist from their program, and it was an okay match, though there wasn’t much progress with my goals. When I opened up about my trauma, the therapist judged me, and I was retraumatized. That therapist resigned a few months before my stomach issues began.) Talkiatry doesn’t regulate their providers well. They’re slow to take action, unsympathetic, and lack consistent knowledge and communication. Dr. Reyes even called me back and said it was my fault that my body couldn’t handle the side effects. She lied and refused to correct my discharge letter. In the end, the Escalation Team offered a medical amendment form to fill out, but they said there was no guarantee my medical records would be changed—it all depends on whether the provider chooses to correct the document. It’s their word against mine, and I have no written proof of my own. Even if I typed my notes in my Healow account (used for virtual visits), I can’t access them anymore since I no longer receive treatment with Talkiatry. I already wasted too much money, time, and energy. To this day, I suffer many damages from the poor quality of care from the psychiatrist and Talkiatry. I developed IBS, slow transit colon, and I’m grieving the loss of my dog, who passed away from cancer. I’m also in medical debt. Coming off birth control made my health worse because I have menorrhagia. Ultimately, I’m in the worst mental health state I’ve ever been in. My advice is to stay away from Talkiatry. Even after bad experiences, they’ll always offer you new providers as a solution instead of fixing the real issues. If you need medication management, go to a primary care doctor, such as a family physician or internal medicine specialist. Ask them or your insurance about genetic testing for medication, so you can avoid the trial-and-error process and get proper psychological testing from a psychologist. Always track your symptoms and visits with notes or apps, and don’t budge on what you need. I learned these lessons and advice from my new, current therapist from Psychology Today.

My therapist has helped me get through my anxiety problems.

Best decision I ever made after stalling for months. I would recommend 100%! I am old and my provider is young, but he is so calming, warm, authentic. Glad I found him through this platform

I initially requested an insurance verification in August (8/16), prior to incurring costs of visits, and am only now- (10/13), getting a reply. This is through no lack of diligence on my part- I have called, emailed, used the online portal to chat multiple times over the last 8 weeks. When my insurance was about to change I noted that my insurance provider was listed on Talkiatry’s website. Prior to my first visit following my insurance change, I called 2 weeks after I requested verification and 1 week before my next appointment to be told that my insurance was still pending verification, and I had no choice but to wait because sometimes it can take 3 weeks for verification (ludicrous). I reached out after my first $300 bill posted to my account, noting that my insurance wasn’t applied and was told someone from billing would reach out in 3 business days- that never happened. After the 2nd visit I reached out again because I got a warning about my bill being sent to collections- I have always been prompt in payment and called again. It was only during this phone call I was told that my insurance was not in network and no one had deemed it reasonable to relay this to me. The customer service agent tried to insinuate that the email I received on 9/13 was their way for telling me my insurance wasn’t in network: the email reads “we need your new insurance info: It looks like the insurance we have on file needs to be updated. This can happen if your plan has changed or if you have new insurance.” Mind you, I had already submitted my insurance info in 2 emails and the online portal and this email was received after I had called about the verification. Now, one week after my last phone call, later I am finally getting a response to my initial inquiry, saying that my insurance is not in network, which is beyond ridiculous for all of the above reasons. I overall had been happy with my care and recommended Talkiatry to family and friends- but can no longer in good faith subject them to the same experience.