AJF
Scammy Billing Practices
The actual providers (psychiatrist and therapist) were wonderful. Talkiatry as a platform is predatory in their billing practices. During my time utilizing talkiatry, my insurance changed. I provided that information exactly as the online platform requests. I was never contacted to inform me that my insurance was no longer accepted. No email, no phone call, and nothing noted on the website. Thinking I had coverage, I continued to attend sessions, running up a huge bill. Only after seeing the charges and calling for clarification was I informed my new insurance was not accepted. When paying bills, the card you put on file will continue to charged at due date of any open bills until the balance is cleared. Even though you only enter the card information for and agree to pay just a single bill. No agreement ahead of time on amounts or dates, they just pull the money. I never agreed to leave any card on file, it’s their automatic policy, The only way to have that payment form removed is to call them. Again, nothing on the website. I now have a $1,800 balance. When contacting them about a payment plan for the large balance, there were only two options. Two monthly payments of $900 each or four bi-weekly payments of $450. This is a new policy, as of a few weeks ago, they had acceptable payment plans of $100-ish a month. Talkiatry allows users to generate large balances by not keeping them informed when changes are made via insurance and then collects that money via shady practices without keeping consumers informed.