System76Reviews of system76.com

I am pleased with the final result. The laptop I sent in for repair of some minor cosmetic issues and a jammed power button came back as good as new. I am grateful for that. Unfortunately there were several problems that I hope will be addressed: - The time to respond to the initial support question was days not one working day. - I received no receipt acknowledgement of my laptop that I sent to the Denver office. The onus was entirely on me to ship the product and track it. When I asked initially the respondent could not locate it. - Time to make a diagnosis was promised 8-10 business days. It was 21 days when I received word about my repair. I had to check in with email to get a status update. And only then was an apology for the delay was offered. - Most concerning was that I provided multiple notices in writing with my package and triple checked my shipping address on my System76 customer profile. Despite this the repaired laptop was sent to my old address from over two years ago. I paid extra for two day shipping . I finally received my laptop 10 days later after UPS initially reported it being lost. The System76 customer service agent said it was on me to intercept the package when UPS said, no, the shipper must correct the destination address while en route. All being said the whole experience felt unprofessional and amateurish. However, I feel as though someone there felt rather than swapping out parts, a new replacement unit was provided because I saw ports that were on different sides than the original. The replacement I received felt much better than the original with an improved trackpad. In other words the laptop that was sent back made up for the poor communication during this process. I respect and admire what System76 does for the Linux community. I hope my case is a rarity. Either way I hope folks there analyze what happened here and find ways to improve.

The Co. and the computer are great. This is my 4 th System 76. Every time UPS ruins the experience.

I received my machine (Pangolin on Ubuntu 24.04) and was surprised to see a lot of issues. First, my user was set to nologin on etc/passwd so I couldn't access the terminal, I needed to work some magic via gnome terminal (exec command /bin/sh, then sudo su since sudo -s doesn't work with nologin). I then needed to force shutdown the computer as the new nvidia drivers were being upgraded since it completely froze. I then had to fix the grub bootloader script to allow me to run in safemode to install those drivers and now I finally have most things working. My last issue is the fan noise. On an empty install of ubuntu 24.04, fan speeds can get high randomly, and temperatures are normal (lm-sensors). I've played with the keyboard shortcut to turn the fan up in speed or down in speed, but even when set down, and in balanced power mode, the fan will kick on a lot, I'm thinking this is driver issue or lm-sensors is wrong, although the laptop never feels hot. Hope my feedback here helps improve Ubuntu support. Now with most issues settled, it's running decently sized llms pretty quickly, so no complaints on that end.

Great hardware. Great O/S. Easy install. Easy to customize. Reliable updates. No damn bloatware. No janky interfaces. So happy! :-)

The brand new PC arrived in an undamaged container on time. I set it up, created an account and logged in. The first thing I did was run "sudo apt-get upgrade". The system froze and now will not boot, either stopping at initramfs prompt or showing what I suspect is an Ubuntu error screen. Yesterday I sent an email requesting an exchange which has not yet received a response.

I've been following the work of System76 for some time and they are getting better which each passing year, in all aspects.

Great Customer Service and follow up! I had some minor problems, and the System76 team was very helpful in trying to help me fix them. Just need to be patient; response times are usually within 24 hours, but not always immediate.

I returned my System76 laptop due to a persistent battery defect, fully expecting a refund as promised by their support team. They even instructed me to close a dispute, which I promptly did. However, after more than three weeks, not only have I yet to see my refund, but my inquiries have gone completely unanswered. Initially, the support was responsive and helpful, but after I followed their instructions to close the dispute, all communication ceased. It’s incredibly frustrating to have followed their procedures only to be left in limbo with no resolution. I’ve also seen similar experiences from other customers online, which only adds to my disappointment. I really hope System76 steps up their customer service and honors their promises so that no one else has to go through this stressful ordeal.