System76Reviews of system76.com

Solid products, reliable customer service, and pleasure to work with. I'd do it again.

The build quality is amazing and it works great so far. I use it for programming/work, so I got it with 32GB of RAM. It's the perfect size and it's pretty light. Delivery took a little longer than I thought, but it's worth the wait since it's custom built

Fast delivery, quality product

### **System76’s Complete Failure: Faulty Laptop, Hidden Fees, and Nonexistent Support** I had high expectations when purchasing from System76, but my experience has been an absolute disaster—**from faulty hardware to incompetent customer support and unnecessary financial losses due to their mistakes**. 1. **I Received a Faulty Laptop Out of the Box** System76 prides itself on quality, yet the brand-new **Adder WS I received was defective from the start**. This raises serious concerns about their **hardware testing and quality control**. Instead of getting a reliable product, I was forced to waste time troubleshooting something that should have been flawless from day one. 2. **Their Shipping Mistake Cost Me Hundreds in Customs Fees** When System76 sent a **replacement laptop**, they **incorrectly declared it as a new sale instead of a warranty replacement**, leading to **$407.77 in unnecessary customs fees**. Because of this misclassification, I had to fight for a refund from customs—**something that was 100% their fault**. A company that ships internationally should know how to properly declare a replacement, yet they completely failed in this basic process. 3. **Their Customer Support is Practically Nonexistent** When I realized their mistake, I **called System76 multiple times, left voicemails, and waited for help—but no one responded**. They were completely unhelpful during a critical situation where I was trying to avoid unnecessary charges. If you ever have a serious issue, **don’t expect them to be there for you**. ### **Final Verdict: Avoid System76 at All Costs** They don’t properly test their hardware before shipping. They don’t know how to correctly handle international shipments. Their customer service is unreliable when you need them most. I have now wasted **time, energy, and over $800 due to their errors**. I expected premium service from a so-called premium company, but what I got was a disaster from start to finish. **Buy at your own risk.**

Fast delivery of high quality products that meets my expectations. Updates on progress also provided that make the process from order to delivery visible.

Service was super quick. Communication was above and beyond. The laptop surpasses my expectations (I’ve been a longtime Pop OS fan) Very happy

I ordered a Thelio Mira custom on December 31. It took a bit longer to build than the 6-10 business days claimed in the order form, but I think that's understandable given they probably had more orders than usual at the end of the year. System76 support was excellent before and after I placed the order. I had a couple of questions about selecting components, and I inquired once about the build/shipping schedule. All 3 contacts were answered promptly by customer service specialists who were professional, well informed, and helpful. I was completely satisfied with every contact.

Was a gift for my husband and he loves it!